tawk.to Live Chat , 233 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.
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As always the truly and only free live chat widget for websites. Works great, the only problem is that sometimes your showing as being off line when your really not, not sure why it does that.
Overall 5 stars
Hi Wirelesshub,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are two reasons your widget may have been been set to Offline:
1. Your Scheduler is active.
The Scheduler allows you to manage the operating days and times of the widget. If you have scheduled your widget for the hours of 9 AM - 5 PM and the clock hits 5PM, even if you are logged in (online), the widget is forced to go offline. However, any conversations in progress will be allowed to continue.
2. You are not logged in to your Dashboard.
If there's no Agent logged in to the Dashboard (desktop or mobile app), the widget will still be offline.
To learn more about Scheduler, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Great and GENEROUS FREE APP. Support these guys!!! The features it
comes with is astounding
Hi Mini Toddler,
Thank you for choosing tawk.to and for recommending tawk.to in the community!
The tawk.to app is FREE forever and we appreciate the continued support of our product.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Great app! Easy to install and use with both web, phone and windows based clients.
Hi Australian Jet Ski Parts,
Thank you for choosing tawk.to and for sharing your review with the community!
Our tawk.to app can easily be accessed via web browser, desktop and mobile apps.
Check out the links below to download the app:
Windows App: https://www.tawk.to/tawk-to-for-windows/
MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/
iOS app: https://apps.apple.com/app/tawk-to/id907458277
Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I use this app for all my voice chat on all of my shopify stores. I have tested many others and this is by far the best. Great value and great app. Very happy.
Hi Access World,
Thank you for choosing tawk.to and for subscribing to our Video + Voice + Screensharing add on!
Our Video + Voice + Screensharing add-on is an optional way to communicate with your visitors via our chat, voice calls and two-way screen sharing.
Check our Knowledge Base article for the Video + Voice + Screensharing FAQs:
https://help.tawk.to/article/video-voice-screensharing-faqs
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.
Hi My Pizza Steel,
Thank you for choosing tawk.to and for sharing your recommendation here with the community!
We appreciate the kind words and continued support of our chat widget throughout the years.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app, this lets us to communicate with our customers straight in our website.
Hi Testikauppa1212,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you love our product and find it useful in communicating with your customers.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
very useful app- easy to use many options
Underrated, way better than trash apps like Tidio. Download this and you won't regret it, I'm saying that after trying EVERY live chant option available out there including apps on & off the Shopify app store. And here I am, settling with tawk.to after wasting loads of $$ on other apps.
Hi Go Schwifty!,
Thank you for choosing tawk.to and for recommending tawk.to to the community!
We are happy to know that you love our product!
Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market.
If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Omg this is the best service .. I promise these guys take the time to help you solve your problems whatever you have with them ,no matter what i will always use there service for my website Thank God you guys exist love you guys thanks so much
Hi Parislittlefingers Com,
Thank you for choosing tawk.to and for giving us an amazing review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Works well and easy to install
Hi The Devils Apparel,
Thank you for choosing tawk.to and for recommending us to the community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min