tawk.to Live Chat , 230 reviews

Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
October 12, 2022

very good for what it does, you can use it to communicate with customers and can have other log ins for staff

Time spent using app: 5 months
September 20, 2022

Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Effortless Bridal
United States
Time spent using app: Over 3 years
August 3, 2022

I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.

Shop On In
United States
Time spent using app: 3 months
July 24, 2022

Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++

Time spent using app: 2 months
April 14, 2022

I'm so glad that I found this app. With all the technical problems I've been having with my store, it's been a huge relief to have someone there to help me out and answer my questions. They're super responsive and always willing to help out. This is really one of the best apps for Shopify! https://www.shackled.me/

Time spent using app: 22 days
March 1, 2022

I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!

Front Porch Candles
United States
Time spent using app: Almost 4 years
November 30, 2021

This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business.

Time spent using app: 3 months
September 16, 2021

I saw this app on a review page. I was curious but skeptical because it's free. But I'm blown away by how awesome this app is, especially for someone like me who is just starting. This app gives you all the features you need for free! Other apps would make you pay a huge fee just for basic features. One of my favorite features is the free Knowledge Base page. There is a paid version that gets rid of branding and gives you other features. But I honestly like the branding; it lets people know what superb chat service I'm using. Once I have a steady profit, I'm gonna support this business and get the paid version. Thank you for making an excellent program!

United States
Time spent using app: 15 days
May 14, 2021

This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app

BuyOut Online
South Africa
Time spent using app: 28 days
tawk.to replied September 27, 2021

Hi BuyOut Online,

Thank you for giving tawk.to a 5-star review!

We are happy to know that you find our chat widget to be the best app in the market!

We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you.

Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

March 25, 2021

Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.

My Pizza Steel
Time spent using app: 26 days
tawk.to replied September 27, 2021

Hi My Pizza Steel,

Thank you for choosing tawk.to and for sharing your recommendation here with the community!

We appreciate the kind words and continued support of our chat widget throughout the years.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!