Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

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Merchants appreciate this app for its efficient fulfillment, shipping, and extensive product catalog. Its customer service is praised for quick, helpful responses and genuine business support. Merchants find the features user-friendly and the product quality commendable. They value the competitive pricing, fast turnaround, and seamless Shopify integration. Many credit the app for contributing to their business growth due to its market-oriented products and support.

May 30, 2023

When utilizing a service like Teelaunch, there are important items to consider. Having an integrated app, a large catalog selection, and the manpower/facilities to fulfill & ship orders timely are the first things that are accessed. But one thing that most businesses overlook is how will the company respond to problems?

It is inevitable that mistakes or systems issues will occur, packages will get lost or stolen, and sometimes the product itself will have an error. The key to making it through those rough spots is having a true partner in your business, that cares as much about your customers as you do. That's hard to find in the Print-On-Demand space, and I'm so happy that Chris (the owner) takes this aspect seriously at Teelaunch. I especially want to recognize Anthony, who has been my contact whenever I reach out to support.

As a business owner, I want to know what's happening behind the scenes when there is a problem, because that arms me with facts/information to help my customers. A lot of providers will just give you bare minimum responses, without specific details, and that is not helpful at all. But Anthony will make sure that I know what really happened, and work with me on options to make it right (both for my business and for my customers)! He has even gone so far as to offer me a kind word when I was having a rough, stressful day to help me keep going.

Thank you to Chris, Anthony, and the rest of the Teelaunch staff for offering products that the market wants, and for helping me to grow my family business. And most of all, thank you for being there with me to celebrate the wins, and resolve any issues/concerns when they arise. I'm glad to have you as a partner!

United States
Almost 2 years using the app
March 14, 2023

BEWARE Store Owners - teelaunch Customer service is seriously lacking. Be prepared to send 2-3 emails before getting the specific information you requested, if at all. Shipping issues from my very sample first order. I ordered samples on 2/25 and as of 3/14 the shipment still not received by carrier (USPS) despite listed 3-7 day production time. Multiple attempts to get updated information/status but have only been provided the tracking information again and again with no further explanations and no attempt to make it right.
For example: If you are used to Printful's level customer service - you will need to drastically adjust your expectations for teelaunch.
Aside from that, their pricing/cost is more favorable for the seller in most cases.
Give them a try, but be aware they might not resolve your customer service issues to your satisfaction.

United States
20 days using the app
January 18, 2023

I've been using Teelaunch for 3 years. If you're looking for a top-notch product and unparalleled customer service, look no further. Not only are the quality of their products excellent, but the customer service experience is second to none. From design to delivery, the staff is quick to respond and very helpful whenever I encounter issues. The turnaround time is fast, and the pricing is competitive. I highly recommend Teelaunch to anybody who asks me how to make a store like mine because they're the best. Add this app if they have what you want and you won't look back.

Gemmed Firefly
United States
About 3 years using the app
June 20, 2023

To all those reading reviews... I want to express how exceptional both the product and customer service at Teelaunch are. I initially ordered some metal art samples and I was pleasantly surprised by the top notch quality. Honestly, I wasn't expecting such an impressive outcome, and I was so thrilled that I couldn't help but show everyone for an entire week how wonderful the product was. However, I did encounter a shipping problem along the way. Luckily, my customer service representative, Anthony, was there to assist me. He was incredibly personable and went above and beyond to resolve the issue. His communication skills were outstanding, and his positive and uplifting attitude made a significant difference. I couldn't have asked for a better partner for my store. I want to extend my gratitude to Teelaunch as a whole, and especially to Anthony!

Mystical Motifs
United States
5 months using the app
Edited May 27, 2023

Chris at Teelaunch was very receptive to an issue I had with their delivery service for pillows. He responded to the feedback and addressed the situation and followed through. Now, you don't find that every day. Nice!

Slate Avenue
United States
Over 2 years using the app
November 14, 2022

A good range of products, my customers are happy and whenever I need help with something the team is quick to sort it out. Thank you!

The Diving Store
Over 1 year using the app
Edited March 23, 2023

Thanks, Christopher for reaching out and getting my Shopify store up and running again. Love the metal wall art.

Show Barn Life
United States
Over 2 years using the app
teelaunch replied March 19, 2023

Very sorry for the confusion, if you go to https://apps.shopify.com/teelaunch-1 you can connect to your Shopify store. Unfortunately, you can't access from app.teelaunch.com. If you have any issues please reach out to me at christopher@teelaunch.com

Edited February 22, 2023

Had some issues, which they fixed. Thank you for the assistance on the matter. Very helpful when needed.

Allegiant Goods Co.
United States
Over 4 years using the app
March 13, 2023

Great App, Great Support This is my PoD Supplier to go to for unique products. Strongly recommended. I love it when you can sell more than just t-shirts

United States
9 months using the app
May 17, 2023

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

United States
6 months using the app