Reviews (642)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its competitive pricing, extensive product range, and seamless Shopify integration. They praise the quality and variety of products, such as metal wall art and laser-etched cutting boards, which lead to positive customer feedback and repeat business. The platform is user-friendly, making product design and order management straightforward. Customer service is particularly noted for its responsiveness and effectiveness, with staff members like Kristy, Dave, and Anthony receiving specific commendations. Merchants also appreciate the app's reliability in order fulfillment and the high quality of its print products, which enhance customer satisfaction and support business growth. The commitment to continuous improvement and updates helps keep the app a preferred choice for merchants looking to expand their offerings.
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Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....
I'm truly sorry to hear about your difficult experience. Let's get this sorted out right away. Please email me at christopher@teelaunch.com, and I'll personally (Hi I'm Christopher the founder) make sure you're up and running today. Looking forward to helping you!
I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!
Cannot sign in to the api. It stock in account creation page
Can you please message me at christopher@teelaunch.com and I'm sure we can get your API up and running for you.
I cannot use it. I don't know why. There is an info in my Shopify that the app cannot make connection. I really like some products that Teelaunch make and hope I can sell them.
Can you please email me at christopher@teelaunch.com and we will figure out how to get everything working for you.
The only thing I'd prefer to be different with Teelaunch is the payment system. Right now, I pay the wholesale costs when an order comes through, and then Teelaunch pays me what the customer paid them (minus payment processing fees). If I didn't have to pay the wholesale upfront, and could just be paid the difference in prices, that would be wonderful!
Otherwise, they're great! Their prices are low enough for me to sell the products at a reasonable price and still make a reasonable profit. Their customer service has always been quick to respond, and they have a great variety of merch items so I can give my (music) fans anything that I think they'd want. The fact that they integrate with Shopify, which allows me to have product listings directly on my website, as well as Spotify, YouTube, Instagram, and Facebook, is amazing!
A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.
I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly.
There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business.
Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm!
Highly recommend this app!
Big thanks for your awesome review! We’re super happy to hear how much you and your customers love the Metal Wall Art and Cutting Boards. 😊
Creating unique, personalized designs is what teelaunch is all about, and it’s great to see yours hit the mark.
Glad to hear our customer service and Shopify integration are making things smoother for you. Your feedback means the world to us, and we’re always here to help.
Here’s to more amazing creations together!
Been using Tee Launch for years and would recommend to anyone who hasn't got the funding and physical space to stockpile large quantities of items. On top of an easy-to-use, plug-and-play Shopify app, Tee Launch also has really good customer service. They just recently helped me out big time with an issue and the care was fast, personalized, and crucial.
Thank you so much for your feedback! It warms our hearts to know our Customer Service team was able to assist you. We genuinely care and are always here to help!
No good for international orders. They used to be really good with great support, but now with rising shipping costs and VAT rules for Europe and the UK it's no longer worth it. Not all their facility's can give the IOSS number needed by couriers to ship to Europe or the UK so customers may get charged customs fees and it causes big delays with orders. This is not a problem with other POD companies that I use. My last order from Etsy came in over 2 weeks ago and at the time of writing the order still has not been shipped, and it seems that there is nobody at support during the weekends. Sadly I will have to find alternative suppliers if I want to sell outside of the USA.
I genuinely apologize for the hiccups with our international shipping. Good news: we're actively exploring more options, including introducing FedEx International Connect. Plus, I've been in touch with the facilities about the IOSS numbers and am doing my best to ensure they're accepted. Also, we're in talks with our main printing partner, who has centers in the UK and Czech Republic, to offer more of their fantastic products. This means fewer shipments from the US! I truly hope you'll stick with us and allow us another opportunity to make things right for you. Thanks for your understanding!
Been using them for a while and I'm finally cutting them off due to the fact that they will not let me cancel orders and get refunded even after they emailed me saying they are having major printing issues and won't know when they will be able to print my products. Also, they are always slow as molasses. And if they mess up your print, their reprints take even longer. Don't suggest printing flags with them. It will only frustrate you.