I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.
I am so sorry that you had trouble with this order, I was able to resolve your issue with the app and I verified and the order was received by the customer.
I’ve used Teelaunch for over a year and it was very easy to set up as well as very affordable and reliable. I’ve had very few issues and when I do the customer service is always very responsive. When the customer service isn’t able to figure something out, the founder was able to help out.
I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!
We reached out to you to offer our solution but you had already decided to move on to a different vendor. We take full responsibility for the issue and let us know if there is anything we can do to earn your business back in the future.
We have been using Tee-Launch for the last 6 years and love their products services and prices (and especially their Print On Demand Turn Around Time). They just went through a brand new update with their Shopify app and they said they are getting ready to offer new features and products so I can't want to see what is coming! THANK YOU Tee-Launch!! You Guys Rock!!
I would highly recommend Teelaunch, their customer service is top notch combined with their product quality. They walked me through the new app update and everything is smooth sailing. I use Teelaunch for many of my client stores.