Reviews (643)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its competitive pricing, extensive product range, and seamless Shopify integration. They praise the quality and variety of products, such as metal wall art and laser-etched cutting boards, which lead to positive customer feedback and repeat business. The platform is user-friendly, making product design and order management straightforward. Customer service is particularly noted for its responsiveness and effectiveness, with staff members like Kristy, Dave, and Anthony receiving specific commendations. Merchants also appreciate the app's reliability in order fulfillment and the high quality of its print products, which enhance customer satisfaction and support business growth. The commitment to continuous improvement and updates helps keep the app a preferred choice for merchants looking to expand their offerings.

Edited October 15, 2019

I love the teelaunch Shopify app. It’s super easy to use and Teelaunch gives the fastest, friendliest customer service around. I am so very pleased with them!

MugDog.coffee
United States
About 2 years using the app
January 24, 2017

Nice printing, quick fulfillment, Good Prices & seamless integration.

Hooks Anchors
United States
About 2 years using the app
March 4, 2021

I'm liking this so far- only thing that's "annoying" is changing all my designs to a specific size for upload BUT it is what it is.
Looking forward to hearing/watching Chris on POD Ninjas today!

Shanna Dugan Media
United States
About 2 years using the app
February 3, 2020

I have been using this app for about two years. Great selection of products. Any time there is an issue I need help with, their customer service has always been prompt to respond & extremely helpful. Kristy is absolutely amazing!

Mellouise
United States
Almost 2 years using the app
April 9, 2019

The new products are great! Happy to see the personalized mugs. You are fast to answer all my questions and help with any issues that arise. Keep up the great work!! Thanks for all you do!!

buttnakedtees
United States
Almost 2 years using the app
Edited May 10, 2017

Great app, easy to use, great products!
5-10-17--- I'm amending my initial review, which was written when I'd only had limited experience with the company. If I could give them 10 stars I would. Seriously awesome customer service - the chat feature is really great and I've always gotten speedy responses to inquiries. But even more importantly, when I've experienced user-errors on my end, AND the one time I received a complaint from a customer, TeeLaunch made things right, and then some. I am super grateful to have found these guys!!!

4 Paws Buddha
United States
Almost 2 years using the app
March 2, 2017

Great product! So easy to get started and delivery is QUICK! Received in 4 days! Making happy customers!

Fret Knots
United States
Almost 2 years using the app
May 30, 2023

When utilizing a service like Teelaunch, there are important items to consider. Having an integrated app, a large catalog selection, and the manpower/facilities to fulfill & ship orders timely are the first things that are accessed. But one thing that most businesses overlook is how will the company respond to problems?

It is inevitable that mistakes or systems issues will occur, packages will get lost or stolen, and sometimes the product itself will have an error. The key to making it through those rough spots is having a true partner in your business, that cares as much about your customers as you do. That's hard to find in the Print-On-Demand space, and I'm so happy that Chris (the owner) takes this aspect seriously at Teelaunch. I especially want to recognize Anthony, who has been my contact whenever I reach out to support.

As a business owner, I want to know what's happening behind the scenes when there is a problem, because that arms me with facts/information to help my customers. A lot of providers will just give you bare minimum responses, without specific details, and that is not helpful at all. But Anthony will make sure that I know what really happened, and work with me on options to make it right (both for my business and for my customers)! He has even gone so far as to offer me a kind word when I was having a rough, stressful day to help me keep going.

Thank you to Chris, Anthony, and the rest of the Teelaunch staff for offering products that the market wants, and for helping me to grow my family business. And most of all, thank you for being there with me to celebrate the wins, and resolve any issues/concerns when they arise. I'm glad to have you as a partner!

Heart-Teez
United States
Almost 2 years using the app
Edited December 6, 2018

I ran into an issue with a support person at TeeLaunch who gave me incorrect information, said some things he shouldn't, and basically told me to use another POD. Luckily, that wasn't the end of the story. Chris, the owner of TeeLaunch, contacted me directly to resolve the issue. Chris was very friendly, and more than willing to do whatever it took to fix things. No company is perfect but, when the owner of a company takes their personal time to fix an issue for one of their clients, that's a company you WANT to work with! I will definitely continue to do business with TeeLaunch.

It's A Colorful World
United States
Almost 2 years using the app
Edited August 11, 2021

teelaunch is my go-to POD app! Wonderful customer service with fast response time and resolutions - but I hardly ever have to contact them because everything runs so smoothly! The closest thing to set-it-and-forget-it that's out there.

Jesse Kramer
United States
Almost 2 years using the app