teelaunch: Print on Demand , 625 reviews
I couldn't be happier with the print quality and the colors. Customer service has responded to every question I've asked in a prompt manner!
Thank you so much for review. You are a wonderful customer and we've enjoyed working with you so much.
Thank you to Chris, the founder at teelaunch, I had a difficult time setting up my store with teelaunch and Etsy, the integration did not go smoothly. Chris and his team really stepped in, he personally walked me through the issues and trouble shoot to make sure all is working as it should.
Chris, thank you! It is wonderful when the guy at the top cares about his clients to personally call and help out!
Your review is much appreciated, I appreciate you allowing me to help you through your issues.
Great app, great products and excellent customer service. I highly recommend them as your go to POD provider.
The new products are great! Happy to see the personalized mugs. You are fast to answer all my questions and help with any issues that arise. Keep up the great work!! Thanks for all you do!!
Customer service is outstanding! I had a difficult technical issue that took a while to figure out and fix, but the teelaunch folks helped me all the way. They're great!
Great customer service as always and deliver the highest quality products on POD. I use a few stores for different items and they are the fastest with getting orders out!
They have a few descent products but their customer service is lacking. With that said, they do respond quickly during normal business hours. The customer service agent Dave Alpers was rude, condescending and ignorant. Rather than take constructive criticism about how their app doesn't show the products I created and imported to my store, they say you can see it in Shopify by looking under all products and searching for the word teelaunch which is what the vendor will be listed as. Although that is true and as they said "it's basically the same thing" being basically the same is not the same. They still don't have a section showing the products you've imported into your store. That is not user friendly or good for business. Every other dropshipping app that I have been using and I use about a dozen lists the products of theirs that have been imported into our store. Poor manners from customer service and their less than average overall product offering knocks them down to three stars. Do keep in mind that they have a YouTube channel (https://www.youtube.com/channel/UCRGszI7ZL-IYQ2dylXJQPvg) where they post videos that you can use to embed in your product descriptions for some (not all) products. That is very thoughtful and helpful. Also see this link (https://docs.google.com/spreadsheets/d/18B-f3hdgUDF4PC-4NzHWDO9Blj4S0XD2WnEyud4g3dE/edit#gid=1074082432) for more teelaunch product details. If their customer service gets better, and my orders are produced and shipped in a timely fashion, then I will change my review to four stars. If not, then I won't.
UPDATE: Shortly after leaving this review, the owner "Chris" called me to apologize for David's poor customer service and said he didn't mean to be rude or condescending. I don' really think that is true because he seemed pretty purposeful in his response to be that way to me. However, the call from the owner made me update their review to three stars from the original two-star rating. There is still room for improvement and I am weary of order fulfillment based on others reviews...wait and see game now... Still no list of products imported. :(
I am a business owner that not only produces many of the dynamic custom products we offer and sale, but also collaborates with other manufacturers to compliment and round out our entire eCommerce store. My perspective is different because I am more versed in managing complex production processes versus selling products online. So, let me be clear...there are SO many constraints in making physical products and getting them to customers on-time. WHY I appreciate Teelaunch and their services is because no one can be perfect in manufacturing. It’s impossible. So instead of criticizing, I understand what is more important than building unrealistic expectations around delivery for products I sell, but don’t produce myself is this...Does the company I want to collaborate with minimize my risk by creating technology and partnerships that always try to do the right thing and a good job? Is Teelaunch perfect? No. Do they have a vision, leadership and a staff dedicated to the prospects of performing as much as constraints allow? THEY DO. In my experience 90% on-time is good. Teelaunch is much better than that.
Thanks for helping my business grow.
Super satisfied with everything I order from teelaunch. Really liking this new personalization feature.
I've been impressed with the service Teelaunch has provided as well as the selection of available products. I love the quality of their mockups created in the app, as I don't have a big team and mockups are super important but can be a pain to create from scratch. Customer support has been very responsive. 2 big thumbs up!