Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase average order value and incentivize customers to reach free shipping or gift thresholds. It's praised for its user-friendly interface, easy installation, and compatibility with other apps. Features like the Gift With Purchase, customizable display bar, geo-location, and scheduling are highly valued. The customer support is noted for its speed and effectiveness. The app's price is seen as reasonable for its functionality, and some merchants reported a sales increase post-installation.

August 8, 2023

Jeff killed it! I had a quirky issue after doing some theme modifications to my store and Jeff popped in and fixed it and pushed it live for me all while I was on the road just checking in on email. The GWP function is a life safer. Customer Service is thorough, fast and complete. Highly recommend.

Over 1 year using the app
December 13, 2022

We use this for a promo bar to motivate customers to reach the free shipping threshold. Deelen was fast and dedicated when helping me fix the integration on our new theme. We're excited to try out more uses for the app in our store.

Over 1 year using the app
April 13, 2020

Good, easy to understand app. Does what it says it will do. Solid support as well if you have any issues. Thanks again, Naman.

Top of the World
Over 6 years using the app
November 26, 2020

I've used this app to offer various free merchandise type gifts to increase order value. We recently changed theme and I realised I needed to reinstall the code the day before Black Friday. I got stuck with the cart code and couldn't get it working, thankfully Paul from the Bold support team jumped right on it and had this resolved for me within an hour. I'm so impressed by the service, the Bold team really helped me out and now hopefully we're all set for a huge weekend! Thanks Team Bold!!
James, Sauce Shop. www.sauceshop.co

Sauce Shop
United Kingdom
Almost 2 years using the app
November 29, 2019

Bold is always on top of their customer service. We had a last minute BFCM gift issue and bold customer service handled it right away. Rahul was fantastic and helped very quickly. Customer for life

Ladder 34
United States
Almost 5 years using the app
Shop Circle replied November 29, 2019

Hi there; thanks so much for the kind words about our customer service! We're so happy to hear we've made such a great impact on you that you want to continue using our app for a long time. :-)

We're glad that Rahul was able to work with you to get things solved with your BFCM gift so quickly! We've got all hands on deck this weekend, so please don't hesitate to reach out if you need anything else!

April 22, 2020

Aryan Sharma was super helpful during our chat fixed the issue I was having and knew exaclty what needed to be done

Waffles & Honey Jewelry
United States
Almost 3 years using the app
Edited March 8, 2023

I am using Bold Sales app for few years now, so far the best app as it adds gift automatically to the cart and does not create a code for it (so customers can use another discount with the gift). App is easy to set up and intuitive. Support is extra quick.

There are two missing features I would love to se within the app: displaying free gift regular price and reduced price. The second option for customers to pick the colour of the gift.

Over 2 years using the app
Edited September 11, 2020

review update: 9/11 - customer support reached out right away today and installed the app on my account. I just tested it and it works perfectly. great concept and I love the bar that appears at the top that dynamically updates each time a customer add something to cart "hey you're only ____ away from getting a free ____". it definitely helps motivate higher avg cart values.

I currently use other BOLD COMMERCE apps as well - it's actually nice to have a company that has a multitude of apps because you can be sure that there's no app incompatibility issues. I've had my fair share of having to remove code / remove this app / that app, due to incompatibility issues. So it's nice to know that when I install a new Bold Commerce app, I know it'll work with no compatibility issues.

original review:
If you need to use this app to give away a free product it requires a manual installation to your theme - and they want $10 for it. I have never had to pay extra for an app to help install their stuff on my shopify, but whatever. I was okay with this, I get it. So i followed the directions exactly and added their support email account as a staff account in my shopify site. 9 days go by and no one has bothered to accept the invitation. I emailed support and no one bothers to respond there either.

you cannot use an app that is this bad at customer service - if you have tech issues, dont expect any help.

Virginia Boys Kitchens
United States
Over 1 year using the app
Edited February 18, 2020

Had some problems with the app because it did not show the gwp immediately in the basket. Rajni helped out in no-time, very committed and the problem was solved. I am very satisfied.

Almost 3 years using the app
June 23, 2020

Works great and really fast, competent customer support by Harpreet. Can definitely recommend the application so far. Well done!

Despacito Cigars
Almost 2 years using the app