Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its pre-order feature is particularly praised for managing inventory and lead times. The app is customizable, handling pre-orders for specific product variants and back-in-stock notifications. The support team is noted for their responsiveness and expertise. The pay-as-you-go option makes it cost-effective for small businesses. Video tutorials and a guided setup call are appreciated by new merchants. The app is recognized for boosting sales and improving customer communication.

April 23, 2023

Great onboarding! Jon was very helpful and assist us in resolving some conflicts with our current store theme on the spot. Great customer support!

FrodoBots
Singapore
3 days using the app
March 14, 2023

Top notch! Exactly what we were looking for. The free onboarding session was SO helpful. They worked with us to not only set up the app but also TRULY customize it to our branding. A+!

onewith
United States
3 days using the app
February 17, 2023

Works flawlessly and looks great! Easily the best pre-order app we've tried. Our store has moderate customization, and was suffering from invasive code left behind by a previous preorder app, so I expected to need a bit of help from the developer. But with lightning quick assistance from the Timesact support team, the app was functioning perfectly in no time. Quite possibly the best customer support I've ever received. Just an awesome experience all-around.

Striker Brands
United States
3 days using the app
February 6, 2023

I had a problem with my pre order system, I contacted the customer service and the reply was prompt and straight to the point. They provided me different alternatives on how to solve my problem so I could choose the one that better suited my case.

Very efficient, kind and precise. Strongly recommended!

My Store
Japan
3 days using the app
Edited April 16, 2021

ENGLISH
I decided to use this app to help us offer a larger variety of sizes. We manufacture swimwear and it is sometime difficult to guess which sizes are going to sell more, then we produce the most common sizes and we offer the remaining sizes on demand or Pre-order with a production delay of a few days. The idea is to offer the best customer service for the best customer satisfaction. The installation had some minor trouble but not even a minute after contacting the support desk, I was in touch with Andrei and Raluca and they assisted me during the setup and were really available at any moment, checking all the details and validating the installation step by step. After a some adjustments, I installed the app in another of our shops.
Thank you Andrei and Raluca ESPAÑOL
Decidí usar esta aplicación para ayudarnos a ofrecer una mayor variedad de tamaños. Fabricamos trajes de baño y en ocasiones es difícil adivinar qué tallas se van a vender más.Producimos las tallas más comunes y ofrecemos las tallas restantes bajo demanda o pre-pedido con un tiempo de producción de unos días. La idea es ofrecer el mejor servicio al cliente para la mejor satisfacción del cliente. La instalación tuvo algunos problemas menores pero ni siquiera un minuto después de contactar con el soporte, estuve en contacto con Andrei y Raluca y me ayudaron durante la instalación y estuvieron realmente disponibles en todo momento, verificando todos los detalles y validando la instalación paso a paso. paso. Después de ajustes menores, instalé la aplicación en otra de nuestras tiendas sin ningún inconveniente.
Gracias Andrei y Raluca

almaswimwear.us
United States
3 days using the app
Kairock Partners SRL replied April 16, 2021

Thank you for the awesome review! I just know we'll make a lot of pre-order sales together!

Best regards,

Andrei from Timesact

December 13, 2021

There was an event that did not fit in the cart, but I contacted support and it was completed in a few minutes. I thought the level of support was very high. I was able to respond quickly to inquiries from Japanese sites.

ギフトスペース
Japan
3 days using the app
Kairock Partners SRL replied December 13, 2021

Thank you for the great review! Very happy to support you and your business and looking forward to some amazing pre-order sales for you!

Best regards,

Andrei from Timesact

June 14, 2021

I installed to hopefully encourage buyers for the products that were too expensive for me to keep in stock early on. It works well once you understand the way it functions (I'm not a coder), and Andrei was very thorough and helpful when I was a bit confused.

Nornir Materiel
United States
3 days using the app
Kairock Partners SRL replied June 14, 2021

Thank you for the awesome review! I'm sure you'll get the hang of it in no time and that the app will blow up your pre-order sales. Thank you for working with us!

Best regards,

Andrei from Timesact

April 12, 2023

We should say this is our best pre-order app so far. Really convenient to set up and they continue keeping updates to provide new functions. When we met problem, Mrs. Miezty use her professional skills and quickly solved the issue. We really appreciate it!

Vaporesso France
France
2 days using the app
March 26, 2023

I would STRONGLY recommend Timesact - mainly because of the amazing customer service!! I am not a tech person & they are always there to help me fix it and then show me how to do it for the future!! Professional, polite and knowledgeable - absolutely awesome!!

Oz Green Oasis
Australia
2 days using the app
April 28, 2022

Excellent customer service with quick response and clear explanation. We had some issues with our website, but they were fixed within hours. Highly recommended!

BANANATIME
Netherlands
2 days using the app
Kairock Partners SRL replied May 3, 2022

Thank you so much for the wonderful review and for choosing us as you pre-order technology partners! I'm sure that together we will accomplish a great deal.

Best regards,

Andrei from Timesact