Reviews (1,689)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

October 29, 2022

I installed the app and needed some help to tweak some settings so as to exactly match my theme's styling. I reached out to support and they responded quickly and provided a fantastic service. They understood my requirements, were conscientious, polite and very thorough. I now have the app set up exactly as I need it. So definitely a 5-star rating is deserved for the app and for the support provided. Now I will just sit back and wait for all of the pre-orders to some though :-)

TOYBOX
Cyprus
19 days using the app
January 10, 2022

Great customer service, easy & simple interface, and easy to use. I like how it is charging based on the number of pre-orders you need and can be canceled at any time when you don't need it anymore.

EqualRXN
United States
19 days using the app
Kairock Partners SRL replied January 11, 2022

Thank you very much for the review! Happy to see the app is providing great value to your business and wish you many more pre-order sales!

Best regards,

Andrei from Timesact

November 28, 2022

Great customer service and quick response. Works well and easy to understand. Easy to update products.

Artspire Home
Australia
19 days using the app
September 27, 2022

We have recently integrated this app onto our website and are very pleased with the onboarding experience. The Timesact support team were very informative and attentive during the whole process. We would recommend Timesact to anybody looking for a pre-order app that's new to Shopify!

Cole & Cinder
United Arab Emirates
19 days using the app
April 10, 2023

The free version of the app does just what I needed done for my coming soon/upcoming drops page! Princess was also great when I reached out to get the app to behave as I needed.

HealedHoodlum
United States
Over 1 year using the app
November 7, 2022

Perfect Support, super fast and very helpful. Now the problem is solved and everything is working. I'm very satisfied. Thank you very much.

Curly'N'Covered
Germany
18 days using the app
October 14, 2023

I'm leaving this 5 Star review not only because I like how the app was easy to navigate and set up my template, but mostly because the Timesact team were very helpful & professional in helping me with a minor issue with the widget. Thank you Rommel & Andrei for your prompt service and effective communication! I'm very happy

Gifts In Trend
Australia
18 days using the app
October 5, 2022

I needed a couple of customizations, and Andrei was very helpful and added them immediately to my website. So far, the app works great!

Luxe & Bloom
United States
18 days using the app
June 27, 2022

Timesact ist nicht nur kostenlos, sondern einfach und verständlich aufgebaut. Produkte lassen sich manuell hinzufügen, was ein Vorteil gegenüber automatischen, Ki-basierten Apps ist. Bei der manchmal notwendigen Anpassung der Produktübersichten bzw. Kollektionen wurde super schnell reagiert und alles korrekt umgesetzt.
Vielen Dank nochmals und eine klare Empfehlung von uns.

SachsenRAD
Germany
17 days using the app
Kairock Partners SRL replied June 29, 2022

Vielen Dank für die tolle Bewertung! Ich bin jederzeit gerne für Sie da.

Mit freundlichen Grüßen,

Andrei von Timesact

Edited April 24, 2022

This is an updated review...I needed a little assistance making sure my pre-order was set up properly and my Shopify settings were correct so that everything went smoothly upon launch. Andrei walked me through everything and went above and beyond assisting me. He is prompt, professional, courteous and an absolute pleasure to work with. Very satisfied customer and I highly recommend this app!

Whipped Willow Deodorant
United States
17 days using the app
Kairock Partners SRL replied April 13, 2022

Thank you for the awesome review and for choosing us as your pre-order technology partners! Looking forward to working together long-term as our businesses grow.

Best regards,

Andrei from Timesact