Reviews (1,689)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

January 14, 2022

Very fast customer support! Same day! Ensured app was fully integrated with Store Theme. Highly recommend.

Stone Monkey AUS
Australia
17 days using the app
Kairock Partners SRL replied January 14, 2022

Thank you so much for the kind words! It was my pleasure to help you on your journey towards what I'm sure will be an awesome pre-order campaign.

Best regards,

Andrei from Timesact

July 10, 2023

The live chat agent of this app really helped me fix my issues for me instantly without taking many hours or days like other apps, I loved the customer service of this app and I am hoping to be a long time customer for this app.

Tech Project
Maldives
17 days using the app
December 19, 2022

Robert did a terrific job addressing my issue with the pre-order button not functioning on my end. I highly recommend Timesact if you’re looking for outstanding customer service, issues addressed in no time, and wanting a user friendly app-get Timesact!

Love Naturally
United States
17 days using the app
November 19, 2022

So far the app seems to be working well, but one thing I can say 100% is that the customer support is incredible! Absolutely what you'd hope for when you need help. Fast, detailed, efficient. I'm very impressed.

2nd2none
Canada
17 days using the app
March 24, 2023

This was great session. June was amazing. I had missed three meetings and they was kind enough to reschedule again for me to understand the app. I think timesact is going be a great app for my store.

ALTEREGO BRAND & Co
United States
17 days using the app
November 7, 2023

This app was easy and quick to setup. Customer service was responsive and helpful when we had a question. Would recommend this to others and will use this app anytime we need to offer preorders!

YIREH
United States
16 days using the app
October 29, 2023

Sometimes, customer service is the most important thing an app can offer. When I installed this app, I needed some help. The response was immediate. amazing customer service. Highly recommend this app for all of your pre-order needs.

Lift Down
United States
16 days using the app
Edited July 10, 2023

Doc Sean here, I've just finished a delightful 'Timesact' onboarding Zoom meeting with June and I am impressed. Our 'Canadian Forge' shop is an established Shopify store with 3000 SKUs and I've never had a better instructive session with an app developer. Intuitive, seamless, adaptive, conscientious, attentive, responsive, and beyond knowledgeable. We recently had to abandon another app that was attempting to do what Timesact has accomplished in spades. Our previous app was so cumbersome my staff avoided it and I'm excited to see Timesact has simplified the critical elements that drive this app's value into an art form. From the wholistic oversight of their desktop to their attention to detail anticipating the customer's hopes, and our need for practicality, I've finished the meeting excited about the new opportunities the affordability and robust functionality Timesact brings. -In appreciation. /S.

Canadian Forge & Farrier
Canada
16 days using the app
August 10, 2022

easy to install and operate. Support team was very fast in resolving couple of minor issues and customization.

BlackBrook Case
United States
16 days using the app
Kairock Partners SRL replied August 10, 2022

Thank you for the awesome review! Looking forward to a great pre-order campaign for you business.

Best regards,

Andrei from Timesact

September 6, 2021

App is great and easy to use! We wanted few customization to be done in order for it work properly for our site so I contacted support, The reply was within an hour and Andrei was so prompt in getting the issue sorted even though it was Sunday! Thanks guys, way to go.

WAG
Australia
16 days using the app
Kairock Partners SRL replied September 7, 2021

Thank you for the awesome review and for choosing us as your pre-order partners!

Best regards,

Andrei from Timesact