Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy pre-order setup, and seamless integration with various themes. It's praised for efficient handling of pre-orders and back-in-stock notifications. The customer support is quick and helpful, with team members often mentioned for their assistance. The app offers a cost-effective pay-as-you-go option and is appreciated for its multi-language support and ability to handle large product quantities. However, it lacks automatic translation.

November 8, 2023

Very responsive and hands-on support team. Would recommend!

Oaktree Memorials
United States
8 days using the app
February 15, 2024

The app works as advertised, I would give it 3 or 4 stars just for that.
I gave it 5 stars due to great customer support especially during onboarding. They gave me a full walkthrough of the app, how to use it and even answered some questions on good practices. Thank you Jolo, you were patient with me.

Tumelo's
Ireland
October 17, 2023

Great support! Always prompt and receptive!

GETFLATED
United States
About 2 years using the app
February 22, 2024

The app is very useful to manage your out of stock/pre-orders. Their support team is AMAZING! It didn't even take half a day to have all my special requests answered and customized. Really impressive and well-trained team. Highly recommend.

ABConcept Gold Store AE
United Arab Emirates
February 12, 2024

Amazing app! It was pretty easy to set up, and I love the fact that you can adjust your subscription according to your needs. Support is very quick to respond and goes the extra mile to ensure that the app is working for you (thank you, Pam!)

Little Darkness
United States
April 25, 2023

Merchant in Germany here in the apparel and fashion. I have been using Timesact app since around 2 weeks now for use-cases Pre-Order and Back in Stock notifications. I am quite thorough when testing an app and I am very impressed with Timesact. Here in detail my excellent experience so far:

- The onboarding session is definitely a value-adding benefit. I allowed myself some days to test the app before having the session, so I could bring questions to the onboarding session. June was the person onboarding me - very friendly and very professional. I have a highly customized theme and for this reason I found some things that didn't work completely out-of-the-box (mainly badges and position of texts in the product and collection pages). This was solved in a couple of hours after the onboarding. 5 stars here.

- As I prepared to go-live with the Pre-Order for many products, some more little bugs were found (again, because my theme is highly customized and not because the app has issues). I used the in-app chat to report the issues and got immediate feedback on the chat from Miezty. Also extremely friendly and professional. As the issues had to be solved by development, Miezty passed the information to them. Once again, a couple of hours later I was getting an e-mail from Robert informing me that the issues were fixed. 5 stars here.

- The video tutorials are very content relevant, straight to the point and very helpful. 5 stars here.

- The app offers many use-cases (not only Pre-Order) but I find it also easy to use and easy to find our way around it. Before shooting anything to support, I usually search on the tutorials if there is anything regarding the topic I need - usually there is and my questions are answered there. 5 stars.

- I find the pricing very fair. Very flexible, especially for a small merchant like me. And especially when you are trying out Pre-Orders for the first time and you have no idea of how many you will get - you don't have to commit from the beggining with the expensive prices of some other similar apps, running the risk of paying heavily just to find out you get a couple of pre-orders. 5 stars also for the price structure.

I can only recommend this app.

Rio Martina
Germany
8 months using the app
February 14, 2024

I had a tiny issue and the customer service (Princess), she solved the issue right away and also checked up others as well on my website. It was perfect. So professional ! TWO THUMPS UP !

MiMi Wholesale
United States
September 26, 2023

I recently installed the Timesact app and integrated it to my Shopify store. I was able to set up a free 1x1 zoom meeting with one of their reps, Solo, and it was super helpful. Solo went over all of the function within the Timesact app and gave me a demonstration on how to navigate my account and settings. Highly recommend to other users!

Vita Pacifica
United States
6 days using the app
October 5, 2023

Great customer service and love the new interface.

North American Custom Covers
Canada
Over 1 year using the app
December 14, 2023

Fastest Support ever. Great App.

gakesto
Germany
2 days using the app