Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable pre-order and back-in-stock notification features. They praise its reliable performance and the support team's prompt, professional help. The app's cost-effectiveness is highlighted due to its fair pricing, free setup call, and smooth Shopify integration. Its support for multiple languages and custom coding is also noted.

July 18, 2023

This app is lovely and easy to navigate. We primarily use the pre-order function, and Timesact has all the necessary and advanced features available, from an all-around message display and partial payment option to special discounts. Not only was I impressed by the features of the app, but I was also amazed by the customer service. There is a free onboarding session for every new user, and Rommel, the account manager, walked me through the app and patiently explained everything and answered my questions. A live chat agent is also available during regular business hours, which provides significant reassurance in case anything unexpected occurs. Timesact starts charging once you have used up the 10 free pre-orders, which is understandable. After all, every business needs to generate revenue to keep running. The price after the free plan is reasonable compared to other apps out there offering similar functions. The bottom line is, if you are looking for an app that handles pre-orders, back-in-stock notifications, etc., I would strongly recommend Timesact.

Aeptom Home
Canada
About 20 hours using the app
October 20, 2023

Jolo is AMAZINGGGGGGG!
I am now confident with using the app.
He answered all my questions and set up my products properly on the app.
Customer service A++++++++++

Beautiful Additions
United States
About 20 hours using the app
September 7, 2023

Great support, great app!

I installed this yesterday afternoon and found I had it mostly running to my expectations within half an hour.

When I noticed there was a free 30 minute onboarding call, I booked it and was surprised at how many time slots were available.

Jolo provided excellent support thouought the call and fixed a few things and had a TON of great recommendations. He was friendly, professional and very efficient.

Top notch experience.

Coast Ropes and Rescue
Canada
About 20 hours using the app
May 29, 2023

June was amazing with the onboarding process, she was very patient and kindly assisted me set up pre-ordered on my website. She answered all my questions and kindly took me through all the steps! I am very happy with it all thank you!

safiathelabel
United Kingdom
19 days using the app
October 5, 2023

Did not fully use the app yet but it started with a great kick-off orientation call through the support team. Everything was very clear and user friendly, hope to benefit from it soon. Thank you!

BiniBecaDesign
Türkiye
About 3 hours using the app
May 14, 2023

Love this app! It's very easy to use and fully customizable. The onboarding is amazing, they help you to set everything up step by step. Want to give a shout-out to the support that helped me fix something I messed up - on a Saturday

O'tanned
Sweden
6 days using the app
July 24, 2023

So far so good. I loaded the app on and set up myself very easily. I was then extended the offer to have an onboarding call and this was really helpful. I will now perfect what I have been eductaed on and then have another video call to tidy up. Two pre-orders in the first 24hrs.

Noxen Poncho
New Zealand
2 days using the app
July 27, 2023

Timesact have been amazing! The team and Robert responded so quickly and dealt with my integration so smoothly. They went above and beyond to help me and made it so easy. Thank you so so much! Can’t recommend you enough!

Capalaswim
United Kingdom
16 days using the app
May 8, 2023

I love this app so much!! Customer service is amazing too! If you need help don't hesitate to book an onboarding call with their team, it is FREE, and they have walked me through the app, and now I'm all set! I highly recommend trying this out, their team is very knowledgable and even helped me with other things in my store!!!

Mink Envy Lashes
United States
4 days using the app
September 11, 2023

Excellent and timely customer service, thank you!

Only With Love
United States
4 months using the app