Reviews (1,679)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.

September 16, 2024

Jolo did an excellent work. My issues have been resolved. Well done

J&E Retailonline
United Kingdom
18 days using the app
October 14, 2024

I have had an online store with Shopify for over 2yrs. My live chat with Kenneth from Timesact today is hands down THE BEST customer service experience I have had with any Shopify apps! Not only did he guide me, but he was also able to assist on the backend with IMMEDIATE results.

myze The Daily Care for Eyes
United States
About 8 hours using the app
October 9, 2024

Their interface takes a bit of learning curve to adapt, but their customer service is excellent, rapid reply and fix issues.

HOBBYWING North America
United States
1 day using the app
August 19, 2024

Jolo was amazing and he made my day!!!

Happybara
United States
4 months using the app
July 14, 2024

The app had a decisive advantage for us If you have different delivery times for products or manufacturers when pre-ordering, you can map this perfectly.
We were able to set everything up very well, but then had a problem with the online display. We contacted the support team by email today and they helped us immediately and solved the problem within a day. The response was so fast and professional that we are delighted. We recommend this app without reservation.

Sarto Group
Germany
22 days using the app
September 23, 2024

Customer support with Jolo and Marie was great. Appreciate the time Jolo took to explain answers when I needed it.

Mumbies
United States
9 days using the app
October 8, 2024

Support is amazing! They help with resolving issues super fast!

RE ONA
Canada
27 days using the app
July 8, 2024

I am not going to lie, this app costs more than some of their competitors but let me say this. it's worth every penny cause IT WORKS. I have tried so many pre order and notify apps and they all just fall short. Don't always work or just lack features. This app works so well it's made my life so easy. The support team are amazing, i had a small issue with check out and they fixed it within a few hours. I am so glad i found this app it really has everything. Such a great product!

Loot Cave
Australia
12 days using the app
September 8, 2024

Support was really good. princess went above and beyond

Rippl Impact Gear
United Kingdom
About 1 year using the app
October 10, 2024

Jolo was fantasic! He helped educate us on the details of the app and was very helpful! We look forward to work with him and the app.

Simple Stories
United States
2 days using the app