Reviews (1,701)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders effectively, especially during low inventory periods. It supports various business models, including small batch and made-to-order products, and is praised for its user-friendly interface and customizable features like Restock Alerts and Coming Soon items. The app's performance is reliable, and the customer support is noted for being responsive and adept at handling custom requests, enhancing overall customer satisfaction.

September 12, 2024

Excellent product with first class support. Thank you to Louie for all your invaluable help and for being so friendly and supportive. Much appreciated!

Simon's Collectibles
United Kingdom
14 days using the app
November 7, 2024

Great first impression of the app! Exactly the kind of functionality that we've looking for and a great support that made customizations specifically for our store.

Local taste
Sweden
3 days using the app
November 17, 2024

Nice app and quick support.

DetailersLab
Norway
6 months using the app
October 2, 2024

I just had an absolute pleasure of being in a zoom meeting with Jolo. Jolo did a fantastic job at explaining everything neatly, efficiently and clear. Making sure I was following along and understanding what was happening on his end. Though I knew all of the information due to research, I still found it wonderful how well he quited the features of the app and making sure that was I read about the app was in fact truthful.

Great experience from here and a jolly good laugh as well.

Cannot wait to try the app.

Trawel
Denmark
About 5 hours using the app
September 25, 2024

Great app, super easy to use and install. We Needed assistance and emailed the team and had a response in five minutes. Highly recommend!

Neuwborne the label
Australia
15 days using the app
Edited August 7, 2024

The team has reached out and fixed some of the issues with the app. I hope they can improve their app even more. I look forward to what they accomplish.

Moxy
United States
10 months using the app
Kairock Partners SRL replied July 26, 2024

OBS: This review was submitted before the person spoke in the live chat with our CTO Robert who implemented a bespoke solution to address the speed of the app for their particular website and the merchant seemed quite pleased with the solution.

Hi there,

This is Andrei, one of the co-founders here at Timesact. Thank you for your feedback and sorry for any inconvenience caused!

Each website is different of course and depending on the amount of apps/functionality it has, some items are faster/slower to load. For example a blank dawn theme of a new store is absolutely instantaneous for our app.

Some of the biggest names in DTC rely on us and in some cases we've implemented bespoke solutions to optimize speed. Since it works for them it should also work for your store. My colleague Robert implemented this for you and you seemed happy with our support when you were speaking to him directly in our live chat.

We have tried to get in contact with you via email afterwards to get more feedback from you but have had no luck so far as we believe our emails are not landing in your main inbox. Hopefully you can see this reply forwarded automatically by Shopify. Happy to chat with you anytime!

And thank you for being a loyal customer since October 2023 and continuing to be one. We appreciate your support!

Best regards,
Andrei

July 29, 2024

The app is well done but the service is what makes it a no-brainer! Highly recommend

Polymaker US
United States
Almost 2 years using the app
August 7, 2024

We use this app for the "notify when back in stock." It works well and their customer service is incredible.

Bigelow Lane
United States
10 months using the app
November 8, 2024

This app does exactly what I need, and the teams service is fast and very friendly!

Creed & Cloth
United States
4 days using the app
October 18, 2024

My experience with Jolo was excellent. He quickly provided the perfect solution for my pre-order set-up.

Earthshake
Netherlands
1 day using the app