Reviews (197)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

February 24, 2022

I love this app - it gives my website a personal touch with creative walk-through videos that direct the customer to the products and resources they need. I highly recommend Tolstoy, there's so many ways to use it whether to improve customer service or increase conversions. The customer service is also very quick & helpful and they truly want to see your business improve with their services - thank you Sami for all your help and input since working Tolstoy!

Paper Shoot Camera
Canada
About 1 year using the app
Phantom Tools replied February 24, 2022

Wow, thank you so much for your kind words! It's always a pleasure working with you! 🙏

May 31, 2022

I used this application it is very good
I just think that the girl in the video test needs to go to the hairdresser
apart from that everything is perfect

CLEMSE
United States
About 1 year using the app
Phantom Tools replied June 1, 2022

Haha, we think that all of our team members have great hair ;)
Than you for your review, we're super glad to hear you're enjoying the app!

January 12, 2023

Love this app! Neizl was SO helpful in adding our video to the website. Everything is super easy and straightforward, and having that video is awesome when it comes to showing how our product works!

Ceres Chill
United States
About 1 year using the app
Phantom Tools replied January 12, 2023

Thank you so much for your review! We're happy to know that you loved our widgets to amaze your visitors with an interactive video experience, that sits on the side of your site. We hope to see more of you showcasing Tolstoy's value.

August 29, 2022

This is hands down the best app that I have ever used. I am over the moon that I found this app. If you are considering adding this to your store, just do it! Guarantee you will LOVE IT! My customers are loving it and it really enhances my website. Took my website to another level for sure. Easy to use is an understatement and the support is phenomenal. Get it now. You will be so happy you did.

Social Butterfly Collection
United States
About 1 year using the app
Phantom Tools replied August 30, 2022

Wow, what an incredible review! We are so glad you're getting engagement from customers and that you're getting that added value out of Tolstoy 😍

December 7, 2022

I really love this app. It's so easy to customize. And customer service is easy to access. They were able to help me navigate nd make the changes I needed to the app in no time at all.

HookedOnBundles Virgin Hair
United States
About 1 year using the app
Phantom Tools replied December 7, 2022

Thank you for the wonderful review. It's great that you're using the Rules and Widget features! We appreciate you loving the app and valuing customer support. We hope to see more of your amazing content!

August 4, 2023

This could be the most functional and wonderful application I've seen recently in terms of the features it offers. It's ideal for adding a more quality and professional atmosphere to your store. In addition, I conveyed all the questions in my mind to them, and we patiently resolved all my problems together with Niezl. It's definitely the application from which I get the most benefit!

Rosé K-Shop
United Kingdom
About 1 year using the app
Phantom Tools replied August 7, 2023

Thank you for your review. I'm really glad to hear that you're finding the app so useful! We've worked together to tackle your questions and sort out any issues, and I'm stoked that it's making a positive impact on your store's vibe. Your satisfaction means a lot to us.

October 31, 2022

I had many questions when I started using the app and their support team is awesome! Niezl from Tolstoy was very quick and answered all my questions immediately. Definitely recommend this app to any e-commerce business. Video is the future of marketing so get it today if you haven't already. xx

iloshe
United States
About 1 year using the app
Phantom Tools replied November 1, 2022

We appreciate the review and recommendation. Thank you so much! We hope that you utilize Tolstoy for lead qualification, video prospecting, and all your marketing needs to raise awareness, increase engagement, and drive sales. 😍

March 10, 2022

Fantastic Team and useful app. I use it in my landing and i have great results.
I also used this app for surveys to understand what my customers really wanted and I increased the conversion rate by 2%

OLIO CIAVATTA
Italy
12 months using the app
Phantom Tools replied March 11, 2022

Hi Olio! That's amazing, we are so glad to hear! We're so glad that Tolstoy is increasing your conversation rate, and we wish you more growth as you continue using the product 🙏

January 14, 2022

We love Tolstoy! The customer service and help is amazing!!!! Nothing is too much trouble.. recommend highly to everyone!

the mumsie
Australia
12 months using the app
Phantom Tools replied January 14, 2022

Thank you so much, Mumsie Team! We're so glad you're enjoying the product!

September 1, 2021

Tolstoy is amazing. Videos that I’ve been able to post received over 2000 views within the first 2 days! I highly recommend!

Ceed Fragrances
United States
12 months using the app
Phantom Tools replied September 12, 2021

This is awesome!!!! Thank you so much for your review and rating, we can't wait to see how you continue to grow with Tolstoy!!