Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

August 2, 2021

This is a fantastic addition to your website! You can make it as fun and interactive as you like and helps customers move around your website. I have only just installed it, but the developer was super helpful and answered all questions really quickly. I have high hopes that this app is going to help me convert sales! Watch this space!

Driftwood Distillery
Netherlands
Almost 2 years using the app
Phantom Tools replied August 2, 2021

Thank you for your feedback and review!!! We're so happy you had your questions answered, and we can't wait to see the amazing Tolstoys you make! ✨

January 13, 2022

Great app for engagement. We are going to be using this in many ways to drive customer trust and conversions. Top 5 apps I have used for Shopify. We convert some great sales with this.

The Cut Buddy
United States
Almost 2 years using the app
Phantom Tools replied January 14, 2022

Wow, we are so glad to hear you found success with Tolstoy! Thank you so much for your feedback 🙏

May 12, 2022

Love this product and the support is incredible!! Great way to interact personally with customers on your site.

Elix
United States
Almost 2 years using the app
Phantom Tools replied May 17, 2022

Hi there! Thank you so much for your kind words! We love how you're using Tolstoy to greet your audience and explain to them about your product. Excited to see what else you'll do 🔥

January 4, 2023

These guys are onto something here. Great app and even better customer service. They are prompt, courteous and professional. We have been dealing with Mikaela and she has been so good at looking after us. Keep up the good work guys. We will recommend you to everyone we know.

VacuumWarehouse
Canada
Almost 2 years using the app
Phantom Tools replied January 6, 2023

We appreciate the amazing review. We hope to see more of your cool content showcasing stories, carousel, widget and embedded videos. Thank you!

October 13, 2021

I use this app to help me add videos to products to help customers see the products on. I tried to upload multiple and had a problem but Galia was quick to solve the problem and was very helpful with helping me use the app easily. Thank you so much Galia!!!

So Extra
Australia
Over 1 year using the app
Phantom Tools replied October 13, 2021

Thank you so much for your feedback! It really means a lot! 🙏. We are so excited to see you use Tolstoy in your shop, so do not hesitate to contact us for any question or issue 🔥

September 3, 2021

I almost don’t want to write a review because this app is actually going to blow up and everyone is going to use it. SO MUCH YES. It’s basically allowed us to have a mini sales person sitting there selling the product with real time, catchy examples while the customer browses our site. Awesome customer service. How is this free??

Bee Kind
Canada
Over 1 year using the app
Phantom Tools replied September 12, 2021

Thank you so much for your review!!!! We love how your team uses Tolstoy and can't wait to see how you guys grow :)

January 19, 2022

Totally recommended!
It is relatively easy to install and use the Go Tolstoy App. It took us less than 5 minutes to setup and launch the widget on our website ( check it out on www.myfooden.com ) . The 5 minutes exclude the work done on creating the videos! Upon setting its parameters (like which page to trigger on) we bumped a bit and had to contact support.
They got back to us in under a day and the support quality is really high and really present. Kudos there! The response was precise, concise and on point. To be really fair and critical, we would have liked to see some customisation options in terms of popup size and page placement on mobile view. Nevertheless, think of GoTolstoy no less!

MyFooDen
United Kingdom
Over 1 year using the app
Phantom Tools replied January 19, 2022

Wow, thank you so much for taking the time to write us your valuable feedback! We're so glad to hear that you find our system user friendly and easy to use - it's our top priority.
And more customization options are definitely in the works - we are aware that they're highly requested and we'll be releasing amazing new features soon! 🙏

October 12, 2022

This app is user friendly and allows me to execute what I need out of it. What is the best feature is the extent their customer service team goes. Mikaela was of great help and went above and beyond to make my experience smooth. We all know the issues with communication and making things personal via chat, but she made sure I was helped and my questions were answered. Thank you, Mikaela!

Seed Legend
United States
Over 1 year using the app
Phantom Tools replied October 12, 2022

Thank you so much for the heartwarming review! We are looking forward to working with you and hoping you can utilize all our features!

September 28, 2021

Amazing app. I was looking for something else when I stumbled on this gem . It’s got lots of features I never even thought of and will help my store greatly. Best part is it’s FREE. Thanks for this.

Kash & Ash
United States
Over 1 year using the app
Phantom Tools replied September 29, 2021

Thank you for your review and rating!! We love that you're finding value in our features. Can't wait to see all of the ways you utilize Tolstoy!! 🔥🔥🔥

January 21, 2022

Install this app right now! These guys are amazing and this app is all you need. Galia and the team were too quick to solve my problems and set up videos.

Shape Fix
Australia
Over 1 year using the app
Phantom Tools replied January 24, 2022

Thank you so much!! We're so glad to hear! 🙏❤️