Track123 Order Tracking , 2,695 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its precise order tracking and easy integration. It's praised for enhancing customer service and reducing manual tracking efforts. Features like real-time updates, upselling within the tracking process, and a customizable tracking page are appreciated. The app's support for over 1,200 couriers and integration with services like UPS is also valued. Merchants find the insightful analytics dashboard and responsive customer support beneficial. The free version is suitable for beginners, while many consider the paid version worth the investment.
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I like the app, but the customer service and app could use some work. On the main page, it says that you can remove the Track123 branding if you ask how to do it, but when I asked customer service about it, all they wanted was a review and then told me something like "learn the app better". I was a little annoyed, so I clicked on the app to look into it and found that there are more pages available to view under the button to open the app. I figured it out myself, no thanks to that representative. That was frustrating and unexpected. Why would you guys do that? (Mind-boggling!)
Track123 is very user-friendly. Additionally, the customer support is very responsive. Alex has helped to resolve my issue promptly.
Appreciate how the free plan is sufficient especially for those on a strict budget
Track 123 makes it a lot easier for mt customers to track their orders.
There are some features that I like which is not available to other apps though there are also other features that are only available in the advance app but are available in other apps in its free version.
Lorie
It does the function they say they do and helps your website
Really good app for sellers just starting out! Has the required functionality to get up and running. Could, however, allow for a little more customization of the tracking page code.
Overall experience of using the app is great, however, i found difficulty with auto updating the carrier details upon receiving the order, therefore, i have to do it manually each time.
Just what i needed :))
They replied to my inquiry pretty soon and I really like their app, it is very accessible and convenient to use.