Track123 Order Tracking

Name: Track123 Order Tracking
Brand: Track123
Rating: 4.9 (2696 reviews)

Free plan available. Free trial available.

Rating (4.9)

Reviews

2,696

Developer

Track123

View demo store

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin
Works with the latest themes

About this app

Launched

January 12, 2022 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, and Spanish

Get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers.

Track123 Order Tracker makes it effortless to create a breathtaking tracking page. Use the shipment analytics dashboard to analyze carrier performance and make better decisions. Reduce customer anxiety and build anticipation with order status notifications. Drive incremental revenue by cross-selling shoppers with product recommendations. Hide Chinese origin with Dropshipping mode, no more WISMO tickets. Support 1700+ couriers and counting.

Order lookup with branded tracking page, auto-emails triggered by order status.
Provide dropshipping mode, hide specific keywords/carriers in tracking details.
Auto sync Paypal tracking, show Estimated Delivery Date and prevent WISMO calls.
Boost sales with personalized product recommendations while track your orders.
Powerful analytics to get insights in track and trace performance.

Pricing

STARTER

Free

100 orders/month
Multiple tracking page template
Real-time tracking
Basic analytics
Dropshipping mode
Access to 1700+ carriers

GROWTH

$9 / month

or $84/year and save 22%

$0.05 per extra order above 300

300 orders/month
Custom order status
Transit time reports
Export tracking data
Instagram integration
PayPal & Stripe integration

7-day free trial

ADVANCED

$49 / month

or $468/year and save 20%

$0.05 per extra order above 2000

2000 orders/month
All Growth features
Checkpoint translation
Estimated Delivery Date
Klaviyo, Omnisend integration
Remove Track123 Branding

7-day free trial

ENTERPRISE

$399 / month

or $3,828/year and save 20%

$0.05 per extra order above 30000

30,000 orders/month
All Advanced features
Dedicated CS manager
Custom carrier/platform integration

7-day free trial

STARTER

Free

100 orders/month
Multiple tracking page template
Real-time tracking
Basic analytics
Dropshipping mode
Access to 1700+ carriers

GROWTH

$9 / month

or $84/year and save 22%

$0.05 per extra order above 300

300 orders/month
Custom order status
Transit time reports
Export tracking data
Instagram integration
PayPal & Stripe integration

7-day free trial

ADVANCED

$49 / month

or $468/year and save 20%

$0.05 per extra order above 2000

2000 orders/month
All Growth features
Checkpoint translation
Estimated Delivery Date
Klaviyo, Omnisend integration
Remove Track123 Branding

7-day free trial

ENTERPRISE

$399 / month

or $3,828/year and save 20%

$0.05 per extra order above 30000

30,000 orders/month
All Advanced features
Dedicated CS manager
Custom carrier/platform integration

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2,696 reviews

Overall rating

4.9

Counts per rating level

94% of ratings are 5 stars
2.5K
5% of ratings are 4 stars
129
0% of ratings are 3 stars
8
0% of ratings are 2 stars
0% of ratings are 1 stars
13

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its precise order tracking and easy integration. It's praised for enhancing customer service and reducing manual tracking efforts. Features like real-time updates, upselling within the tracking process, and a customizable tracking page are appreciated. The app's support for over 1,200 couriers and integration with services like UPS is also valued. Merchants find the insightful analytics dashboard and responsive customer support beneficial. The free version is suitable for beginners, while many consider the paid version worth the investment.

April 10, 2024

This app has been super helpful, and solves my tracking problem's perfectly! Not only does it easily integrates with shopify to provide a well rounded and seamless customer experience, but also has superbly helpful tech support that provides valuable insight into effective problem solving.
100% would recommend!!!

Lapis Lazuli Luxe

United States

About 1 month using the app

April 12, 2024

Great App and team at hand. Customer can track their order from your website without being transferred to a delivery service website, plus many more great features. Would highly recommend.

Homes Bright Ltd

United Kingdom

3 months using the app

Edited April 19, 2024

Paypal integration doesn't work, and support is SUPER slow =/

UPDATE: Support has reached out and resolved the issue, also indicating that there will be an improvement in response time. Therefore, I can recommend the platform; I believe it's the best cost-effective option at the moment, especially for those who require integration with PayPal.

La Lujosa

Brazil

23 days using the app

Track123 replied April 17, 2024

Hello there,

I'm truly sorry to hear you've had such a bad experience with us! It was definitely never our intention to take a long time to get back to you - we've just been dealing with a huge ticket surge, so our limited coverage impacted our reply time.
We apologize for this and we have sent you email on how we solved this problem.
I hope we have a chance to change your mind and provide better service on our end.
I wish you all the best in the meantime!

Best regards,
Track123

All reviews

Data access

This app needs access to the following data to work on your store.

Learn why in the developer's privacy policy.

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Customers, store owner, content providers

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

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Customers, products, orders, Online Store

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All order details, merchant managed fulfillment, or third-party fulfillment
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