TrackingMore Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (931)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and branded tracking page, which enhances the customer experience by keeping them on the merchant's site. It offers robust tracking capabilities and customizable pages, allowing for easy navigation and up-to-date order tracking. The app is noted for its reliable performance and straightforward setup. Support, particularly from team members like Ashley, Asha, and Richie, is frequently praised for being quick, helpful, and efficient in resolving issues.
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We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided.
We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.
Exelente atención, el servicio es genial estoy feliz de haber instalado esta app
Tus palabras resaltan la pasión y dedicación que ponemos en nuestro trabajo. Es increíblemente gratificante saber que nuestros esfuerzos han tenido un impacto positivo en su experiencia. Su reseña sirve como recordatorio de por qué amamos lo que hacemos y nos motiva a seguir esforzándonos por alcanzar la excelencia.
Atentamente,
El equipo de Trackingmore
I recommend this app, it works really well. Customers can check their orders without having to enter their shipping number, which is very convenient and provides an effective customer experience.
Hello there!
Thank you very much for sharing your valuable feedback on TrackingMore with us. We will continue to provide better function and service to our customers like you.🤗
Should you need any other help, please do not hesitate to contact us on Live Chat.
Best Regards,
Chris | TrackingMore
The application interface is clean and nice. It has some awesome features which are quite useful for a dropshipping store. By the way, the support is also efficient. Highly recommended.
one more time with this app, we have in 2 stores, this works great and support even take while to anser, they always answer very clear all information you need! it rocks! :)
ils sont très réactif
Nous sommes reconnaissants pour votre fantastique note de 5 étoiles.
Nous sommes ravis que vous ayez trouvé notre service satisfaisant et nous apprécions sincèrement vos encouragements.
Si quelque chose de spécifique vous a plu ou si vous avez des commentaires, veuillez nous contacter.
Kindly regards,
TrackingMore team
Fast and Nice service support from Tracking more even at night. Response quickly and professionally. Thank you very much.
Hello there!
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
Mir wurden alle Fragen schnell und hilfreich beantwortet. Vielen Dank für den Support
Wir danken Ihnen für Ihre fantastische 5-Sterne-Bewertung.
Wir freuen uns sehr, dass Sie unseren Service als zufriedenstellend empfunden haben und wissen Ihre Ermutigung sehr zu schätzen.
Wenn Ihnen etwas Bestimmtes gefallen hat oder Sie Anmerkungen haben, kontaktieren Sie uns bitte.
Mit freundlichen Grüßen.
TrackingMore-Team
Nice app. Some little problems but it's ok thanks to the support super available in live chat. I recommend trackingmore.
Thank you for taking the time to leave us a review.
We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced.
We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Best regards,
The TrackingMore Team
It is very good
We wanted to express how appreciative we are that you took the time to write a 5-star review. We are happy to hear that using our app was a great experience for you.
Best regards,
Trackingmore Team