Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

March 11, 2019

Very useful app. Everything works fine and I the support helps me very good! It is definitely 5 stars!

Grabyourbag
Netherlands
21 days using the app
June 3, 2019

Great app, good customer service. Super easy to setup and super professional execution in terms of how it works/integrates with my website

Better Birthday Candles
Canada
21 days using the app
May 5, 2023

Great support from Daniel. Also the app has a lot of great features which allows those without coding experience get things done.

HotColdSip
Ireland
19 days using the app
Edited February 3, 2020

I used this app to track the my orders. You should install them.
Now folllow them and then they will follow you.

online-trends123
Germany
19 days using the app
May 6, 2020

SUPER easy to install and tracking page has a very clean aesthetic. Go w/ the professional level to customize your tracking page and add your logo. Definitely gives your site a professional look.

Customer service is extremely prompt. Only using the trial as of now, but couldn't be happier so far and will most likely continue with Tracktor moving forward.

Headhunter Golf
United States
19 days using the app
March 13, 2018

good.............................................................

Afreshness
Vietnam
19 days using the app
April 3, 2018

Easy to use and extremely customer friendly, highly recommend using this App!

Neon Underground Apparel
United States
19 days using the app
Edited April 29, 2019

I was using another app but sometimes the tracking information would be in another language or no update available for periods of time. So far I love this app and it's easy for customers and myself. The customer support has been awesome as well. Thank you so very much!!!

JMW Boutique
United States
18 days using the app
January 22, 2020

New to Shopify and Tracktor, reached out to customer support and they helped solve my problem in minutes, most courteous and understanding!

Sales Pirate
United Kingdom
18 days using the app
June 8, 2018

Speedy service and very professional.

Starwind Stores
United States
18 days using the app