Tracktor Order Tracking , 724 reviews
Really helpful app, and helpful customer service!
Easy to integrate into your website, Looks nice and professional. On top of all that its FREE!
Working find, easy to integrate, nice look, but it would be a 5 stars apps if:
You can track more than 1 tracking number in an order, faster response customer support & have notification to customer for each status update prior to shipment.
The only thing that is missing is some analytics and data.... you can't even tell how many people tracked their orders using the app...
Works better than other tracking apps I've tried before. Only issue is they need to automate importing and recognizing tracking numbers for a larger number of carriers.
good app a no clear instructions on how to implement
One word GREAT + Amazing customer service. Why 4 stars and not 5 then? Because at that price there are some features that are missing like:
1. Ability to send emails for custom statuses
2. Ability to see the Tracktor Order Status from "Orders" and mass update Order Status
This would make it a 5-star app
Some competitors have these features for a lower price (albeit not developed perfectly) and the difference in price is well justified given the customer service received.
Kit Karts automatically aggregates all abandoned carts from the previous day and notifies you through SMS with Kit.
Overall, the app itself and the support have met expectations, though we haven't been using it long enough to see how it's really affected sales conversions. However, in implementing the app, we were disappointed to learn it isn't possible to utilize the shipping tracking number as part of the functionality, which seems fairly standard for Ecommerce purchases nowadays. We were told this was being worked on, but we'd like to have a more firm time frame as to when this feature may be available.