Tracktor Order Tracking , 717 reviews

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 21, 2022

Our customers always ask the question, "Where is my order?" This app solved that problem by creating a simple but beautiful tracking page for our customers to use whenever they need. The support team has been super helpful with all of our requests and we have already seen a huge reduction in customer service requests. Thanks team!

George and Willy
Hong Kong SAR
Time spent using app: 12 days
November 21, 2022

Super App bis jetzt hat alles geklappt falls nicht ist der Kundensupport wirklich schnell und zuverlässig. Top!
Time spent using app: 8 days
November 5, 2022

I used this app since my store opened, and it works great. Easy to track, analyze, integrates in sec.
I recently changed my store theme, and it had some issues on the display within the tracktor page, and their support replies quick and solved my problem with a helpful manner and speed.

Hong Kong SAR
Time spent using app: 9 months
September 19, 2022

Great app that does what it says it will do. And great support team. They speedily set up the whole thing for us.

Time spent using app: 4 days
August 4, 2022

I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!

United States
Time spent using app: 9 months
May 22, 2022

Ich nutze die App noch nicht aktiv, hatte aber ein Problem bei den Voreinstellung. Ich hab den Kundenservice kontaktiert und super schnelle, gute Hilfe erhalten. Wirklich sehr nett und hilfsbereit!

Time spent using app: 7 months
April 21, 2022

We used this app to allow our customers to check their orders without having to leave our website. I can emphatically say this is a great app to have, it is very detailed, and you are able to track the exact whereabouts of the packages at any given moment. Additionally, they have a fantastic customer service team, they follow up at all levels, and they were able to resolve our initial issue in less than 24 hours.

United States
Time spent using app: 19 days
March 30, 2022

I loved that i could add support into my store and they set it all up for me, made it much more stress free

Time spent using app: 5 months
March 22, 2022

Veldig flott app, genial med sporingen ut til kundene. Eneste trekk er at oppdateringen ikke er på Norsk. Men har fått beskjed om at dette kanskje skulle bli løst snart nå. Så tipper Norsk kommer opp som ett valg hos de innen de neste månedene fremover :D

United States
Time spent using app: 16 days
January 19, 2022

Having used Tracktor for a few months now, I can easily say it is one of the very few (2-3) apps that are a must for my store. We tried chat bots, more promenient FAQ pages/sections, emails, etc. and nothing seemed to make an impact in our support queue - and many of those emails were just people looking for an update on their order. Eventually, based on a recommendation we tried Tracktor and since then we've seen a 80-90% reduction in our Support queue. First, it fully integrates with everything (including one of our other must-have apps, OrderlyEmails), and it shows all the information that we need. Big bonuses include the ability to "override" shipping locations by country, and the fact that when our customers open up their order via the Shop App, it automatically takes them to our tracktor page. Thank you for creating such a great app! :)