Tracktor Order Tracking , 716 reviews

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
May 19, 2021

Highly recommend Tracktor Order Tracking by ShopPad. It came suggested from my online research and have to say I was overly impressed with how easy it was to install and setup in our e-commerce store. Great value add for customers, and save time on not having to follow up with postal services. Also their support team are responsive and helpful too if you have any queries.

Glow Quest Australia
Time spent using app: 10 months
May 19, 2021

I used the helpdesk, because the tracking of one carrier didn't work. I told the carrier name and an order nummer and they fixed it on the fly. Great work, thank you.

Time spent using app: 8 months
May 19, 2021

Highly recommended. They set it all up for me and for customer view. All looks good! If you want to provide your customers good service and limit support questions and shipping problems get this app!

United Kingdom
Time spent using app: 11 months
May 6, 2021

Tracktor is my favorite Order Tracking Application. I have used it for about 3 years now and have ZERO complaints about the application or the support team. It's an extremely simple application to set-up, but when it came to anything complicated, I would reach out to the Tracktor Team and they would help set it up for me! I had the pleasure of meeting Mandy H. today who is a fantastic member of Tracktor and provided me with exceptional and efficient service. I would recommend Tracktor 6 out of 5 stars!

Comfort By Cloud
United States
Time spent using app: About 2 months
April 26, 2021

Very good tracking app, well laid-out and very user friendly. Excellent customer service from Matt V.

Time spent using app: 9 months
April 16, 2021

Tracktor is the best app for shipment tracking! Very easy to setup and use and our customers love the visibility. Any page formatting issues and the team at Tracktor is quick to respond and fix - thanks Matt!

United States
Time spent using app: 10 months
April 14, 2021

great tracking app, i have implemented this app on all my stores. user friendly interface and customizable tracking page with blacklist routing. professional customer service. would recommend!

Time spent using app: 4 months
April 7, 2021

Great app easy to use and the price is better than competitors , great support, highly recommended!

United States
Time spent using app: 11 months
April 2, 2021

Very helpful app. It saves me a lot of time and they are very helpful. They set up all functions that require any kind of coding for free if you request it. I really recommend this app!

United States
Time spent using app: 7 months
March 30, 2021

I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!

Pineal Vision Jewelry
United States
Time spent using app: 3 months