Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Real time package tracking and order lookup for your store

4.8 of 5 stars(695 reviews)

Real-Time Tracking

Tracktor integrates with 1,000+ carriers across the globe, so you and your customers always know where each package is.

Streamline Support

Eliminate customer service questions about "where's my order?" and resolve delivery issues before they affect your customers.

Critical Insights

See your in-transit packages on a map, get delivery exception alerts, and track how long it takes your customers to receive their order.


About Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Real-time package lookup that integrates all of the popular carriers across the globe including USPS, UPS, FedEx, China EMS, China Post, 4PX, Yun Express, DHL Ecommerce & DHL Express, Canada Post, Australia Post, La Poste, SF Express, CJ Packet, CNE Express, Bluedart, Auspost, MyHermes UK, Singapore Post, Aliexpress, Delhivery, YANWEN, TNT, and over 1,000 more!
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Tracking happens right on your store and domain: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Create new custom order statuses like "in production", "picked from warehouse", or "waiting for confirmation" to show additional steps in between when an order is placed and when it's ready to be handed over for transport
  • Make your customers happy by identifying orders that need your attention like delivery exceptions, or packages that have been in transit for an unusually long time
  • With Tracktor's "Mission Control" you can see all of your orders on a 3D interactive globe as they move throughout the world
  • Send email or SMS notifications to your customers when their package is out for delivery or arrives at their doorstep
  • Show your customers smart recommendations for other products you offer based on their order history
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status
  • Customers can view their order status on your store with or without an account
  • Add tracking links directly in your automated emails and Shopify customer notifications

Support

Our support team is here to assist you every step of the way! We offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Extend Tracktor

Get more done with our workflow app, Mesa! It's how you personalize Tracktor by creating no-code workflows, for example: Notify customers if a package is delayed in transit.

Integrates with

  • Klaviyo,
  • Orderly Emails,
  • Mesa,
  • Spently,
  • Flow

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Hobby

$8.99/month

$0.04 per order

  • Customer order tracking page on your store and domain
  • Email & SMS notifications (out for delivery, delivered, etc)
  • Unlimited lookups

Professional

$36/month

$0.04 per order

  • Everything in Hobby, plus:
  • Translate messages from carrier
  • Customizable order statuses
  • Delivery reports

Business

$99/month

$0.03 per order

  • Everything in Professional, plus:
  • Export tracking history to CSV
  • Premium data sources
  • Developer API

Enterprise

$249/month

$0.02 per order

  • Everything in Business, plus:
  • Onboarding services
  • Dedicated support
  • Designed for high-volume merchants & stores on Shopify Plus

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

Most recent reviews

myhomeware

A really great App with awesome customer support. Really helpful and caring about their customers. Clearly a must have for everyone who wants to track his orders.

Hopquid

Tracktor makes it possible for our customers to track their orders without having to write to us. It's integrated very well with Shopify, and setting it up is a breeze. The 5 Stars are not for the product alone, but the Superb Customer Support from the ShopPad team.

Twinkle Homes

I tried to order a product and monitor the Tracktor status. Initially I guess the tracking status indicated by Tracktor was wrong because it always showed "not yet shipped" even though the product arrived to my home. After shopify support team's investigation, the wrong status was caused by the incomplete configuration on my side. Thanks very much for support team's patience and assistance. The problem is well resolved.