Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, real-time tracking, and easy setup. They appreciate its robust security, efficient customer service, and seamless integration with Shopify. The app's support for multiple carriers makes it ideal for dropshipping businesses. It reduces customer service requests, saves time, and enhances customer satisfaction with its professional look and customizable tracking page. The fair pricing is also appreciated.

June 2, 2023

The support team at Tracktor is AMAZING! If I could give more than 5 stars I would. I had the pleasure of working with CS - Abby. She helped me set up order tracking on all of my website (Shopify) customer shipping and order notification emails. She originally sent me the guide on how to do it, but since it had to do with part of the code on my theme, I was not comfortable with doing it. No hesitation, she offered to collaborate with me and took control. She completed it within 5 minutes all while I was still in the chat feature. Superb! Then I asked her why all my orders were not registering in the Tracktor dashboard. She noticed I was using a vendor that required a different mapping and offered for her team to assist. Once again it was done very quickly. Great support team, customer service skills, personable, helpful, and provides recommendations. I will never use another order-tracking APP! Thank you Abby & the entire Tracktor CS Team. YOU ROCK! :)

Pico's Place
United States
About 1 hour using the app
November 21, 2022

Our customers always ask the question, "Where is my order?" This app solved that problem by creating a simple but beautiful tracking page for our customers to use whenever they need. The support team has been super helpful with all of our requests and we have already seen a huge reduction in customer service requests. Thanks team!

George and Willy
Hong Kong SAR
12 days using the app
August 30, 2023

Just got the app and the tracking page looks great! I needed a little help to get the code in the shipping emails, but Daniel (from the chat) was right there ready to help. Instead, he did everything for me. AMAZING!

United States
About 4 hours using the app
March 22, 2023

Had a problem with the tracking page not displaying correctly. Within 30 minutes of contacting they had jumped into my store and added extra code which resolved the problem!! Responsive and straight to the point, could not ask for more!

United Kingdom
About 22 hours using the app
May 5, 2023

Great support from Daniel. Also the app has a lot of great features which allows those without coding experience get things done.

19 days using the app
July 27, 2023

The tracking app is a powerful and efficient tool that greatly simplifies the process of monitoring and managing activities. With its user-friendly interface, it offers seamless navigation, making it accessible for users of all tech backgrounds. The app's real-time tracking feature provides accurate location data, which is invaluable for both personal and professional use cases, such as keeping tabs on loved ones or managing fleet operations. The app's robust security measures ensure data privacy, giving users peace of mind. However, occasional glitches have been reported, requiring prompt updates. Overall, the tracking app remains a reliable and indispensable companion for staying organized and informed

About 2 months using the app
November 5, 2022

I used this app since my store opened, and it works great. Easy to track, analyze, integrates in sec.
I recently changed my store theme, and it had some issues on the display within the tracktor page, and their support replies quick and solved my problem with a helpful manner and speed.

Hong Kong SAR
9 months using the app
December 9, 2022

A really great App with awesome customer support. Really helpful and caring about their customers. This is a must-have for everyone who wants their customers to track orders on your Shopify website.

17 days using the app
January 5, 2023

Very very fast and good support. Abby helped me a lot in a very short time. I had a problem, I didn't know what to do but they answered me immediately via the chat function after 2 minutes and helped me.

11 months using the app
March 23, 2023

Tracktor provides an important function. I have found them to be the best order tracking app on Shopify. The team are friendly, professional and technically skilled. I highly recommend.

Quality Approach Fashion
United Kingdom
7 months using the app