Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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Tracktor is working great. It has cut down on customer service emails. Customers seem to love it. Thank you!!
Great app. Very useful for any online store and they support more carriers than any other I've seen. Plus the support is A1 with them. Sorted my self inflicted issue within minutes.
Great app, highly recommended! Tracking information is very detailed for customers to be happy with. =) Special thanks to Alan Perez for his very prompt help and support and always so supportive! Thanks!!!!!!!
Amazing service! I had problems with my ordr showing up today and customer service was able to help me fix it. I was in a bit of a rush for work so I told them to just take care of it for me. An hour later I returned from break and the problem was fixed. I forgot the name of the customer service, but she was very kind and helpful and to me that is very important. I don't like feeling like I am bothering anyone when I ask for help but with her, she seem to be more than happy to help. Looking forward to a long term relationship with Tracktor as I try to grow my business. Thank you :)
I just istall it, and got help from Mandy, thank you very much, I hope this will help my store get better customer assitance. Lets get started. :)
This is a must have app for all e-commerce stores. The team behind it is on the ball and willing to do on the fly integrations. We are based in malaysia and use a not-so-famous postal service. The tracktor team was able to integrate it successfully within a night. Most impressed.
Looks Great, love the page on my website
Awesome app, fits in with my theme and keeps customers on the website. Has reduced customer emails, requesting tracking before we have had a chance to send them the automated shipment email. Two thumbs up!
I've been using this app for nearly 4 years now and still hasn't failed me. I always get a quick response from support and the app is easy to use.
Haven't started tracking packages yet, but the free service to configure the app is great. Put in a request yesterday and app is already configured to my needs this morning. Great customer service!