Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
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I am sorry for a delayed review but it is a tested one for sure.
We have been using this app for more than 2 months now and it is fantastic.
it has reduced customer queries by 40% and site looks pro.
Noah from the team was very helpful in assisting with full installation. All of my requests we duly attested and executed.
I wish they had a ANNUAL discounted payment option.
Thanks for this!
Nitin
www;itokri.com
I just istall it, and got help from Mandy, thank you very much, I hope this will help my store get better customer assitance. Lets get started. :)
This is a must have app for all e-commerce stores. The team behind it is on the ball and willing to do on the fly integrations. We are based in malaysia and use a not-so-famous postal service. The tracktor team was able to integrate it successfully within a night. Most impressed.
Looks Great, love the page on my website
Awesome app, fits in with my theme and keeps customers on the website. Has reduced customer emails, requesting tracking before we have had a chance to send them the automated shipment email. Two thumbs up!
I've been using this app for nearly 4 years now and still hasn't failed me. I always get a quick response from support and the app is easy to use.
Haven't started tracking packages yet, but the free service to configure the app is great. Put in a request yesterday and app is already configured to my needs this morning. Great customer service!
Super cool! I use Tracktor for my wholesale site, where all orders are made by hand, to order. It's super nifty to add my own statuses (like "fabric is being cut") and send retail stores the link so they can track their orders as they're being made. Super easy setup.
Great app and support! Easy to use.
Awesome app that works like a charm. I had some trouble setting it up in the beginning but the customer support was super swift and helpful!