Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

March 18, 2020

Thanks to Mandy for the great support! I asked a banner and they didi it within 5 hours. Would recommend this app.

WinterCocoon
Belgium
Over 4 years using the app
March 11, 2020

Okay so I literally just started my website last month and surprisingly things have been well. I used aftership at the beginning because it had more reviews and I kinda went with the majority without doing any research. After using them I realized how poor their system was and how many mistakes it made by not detecting the couriers properly plus for customers there's just not enough information there. Anyhow before this turns into a review for Aftership I would like to stress on how beautiful, easy, and actually benificial Tracktor is. Literally feels like upgrading from a Civic to a Mercedes. Tracktor is smart at automatically detecting orders, has a map feature, plus features that let you basically control every aspect of tracking from your customers perspective. If you configure the app well, it should easily answer and alleviate any questions or concerns your customers have. I would 1000% recommend this app to both new and established businesses. Best wishes!

The Secret Affaire
Canada
About 4 years using the app
January 7, 2019

The install looks great so far. Support has been amazing! They went above and beyond what I expected.

Upgraded Outdoor Living
United States
About 4 years using the app
September 21, 2021

Great app! Support is super fast and they are always there to help you. If you are looking for tracking app, don't think twice, this is the right choice!

Allhewants
Bulgaria
About 4 years using the app
August 17, 2015

Tracktor is great and a seemless setup process. All around Great app w/ Great service. Robert, you are the man!

Blenderseyewear Com
United States
About 4 years using the app
June 19, 2018

Was an awesome experience. App staff is very capable and supportive. Logan Helped me out and I basically sat there and watched him do all the work. I checked it out after he was done and I have to say this is a wonderful addition to my store. Thanks Logan and thanks Tracktor.

Nstylestore Com
United States
About 4 years using the app
October 2, 2018

Tracktor is working great. It has cut down on customer service emails. Customers seem to love it. Thank you!!

Knitting-Warehouse
United States
About 4 years using the app
July 16, 2019

Great app. Very useful for any online store and they support more carriers than any other I've seen. Plus the support is A1 with them. Sorted my self inflicted issue within minutes.

Manic Muscle Labs
United Kingdom
About 4 years using the app
Edited April 3, 2018

Great app, highly recommended! Tracking information is very detailed for customers to be happy with. =) Special thanks to Alan Perez for his very prompt help and support and always so supportive! Thanks!!!!!!!

Smartshoppers152
United States
About 4 years using the app
January 3, 2020

Amazing service! I had problems with my ordr showing up today and customer service was able to help me fix it. I was in a bit of a rush for work so I told them to just take care of it for me. An hour later I returned from break and the problem was fixed. I forgot the name of the customer service, but she was very kind and helpful and to me that is very important. I don't like feeling like I am bothering anyone when I ask for help but with her, she seem to be more than happy to help. Looking forward to a long term relationship with Tracktor as I try to grow my business. Thank you :)

Popstry
United States
About 4 years using the app