It works pretty well out of the box and support was quite fast.
However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped.
We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue.
UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!
We are happy to hear that you had a positive experience with our support team!
All orders except for the following are considered a billable order:
Shopify POS orders
Test orders placed using the bogus gateway
Digital orders that don't require shipping
Usage charges are processed by Shopify every 24 hours based on the number of orders. With the current billing system, it is not possible to identify canceled orders.
We are very happy that you have continued to use the application and our team will be here to help if any questions come up.
Annette (Director of Customer Success)
THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.
We have always honored any legacy billing for all merchants.
For our current plans which offer more flexibility, there is a per order charge. Shopify billing practices are to process usage charges every 24 hours and individually list charges on the invoice. Your monthly Shopify invoice will include one total usage charge and a subscription fee.
If you have any additional questions please don't hesitate to reach back out to our support team.
-Annette (Director of Customer Success)
The app itself is quite useful where tracking is concerned, but so are most other tracking apps worth their salt. What puts Tractor apart is their client service. They are very happy to adjust their app to your specific needs and if you have any issues, they will sort it out very quickly. A++ for Tracktor and team!!
Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality
This app works great in Europe & support really helped us install it properly.
Much recommended thank you !!
Take It Global Sdn Bhd
Only work for 2 orders out of many. We are using GDex, Poslaju in Malaysia. Wasted lots of our time. Spent 2 - 3 weeks going back and forth and it still doesn't work.
Customer service is very fast and kind. lovely interface, and wonderful support. Best tracking app out!
Would highly recommend it.
I used the Tracktor Expert Install Service, the response was fast, service team was very friendly and best of all, it's free. Would highly recommend.
very good easy to use i recommend. customer service is good. you can also use it with klaviyo which is a plus!
baby bubble LTD
i was speaking to mandy h today he helped me soooo much . he setup the store for me in less than 2 min. he is great with what he is doing and the app is super good highly recommended .