Tracktor Order Tracking

Tracktor Order Tracking

Reviews (142)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for reducing customer inquiries and enhancing satisfaction with a professional tracking interface. It's especially beneficial for dropshipping by concealing shipment origins. The app integrates seamlessly, offering a branded tracking experience with customizable features. Merchants praise its ease of installation and reliable performance. The support team is commended for prompt assistance, resolving issues swiftly and aiding with setup and customization.

June 25, 2019

The customer support is amazing! I wanted a customization on my tracking page and Mandy took care of it right away!

PhotogenicHair
United States
10 months using the app
March 19, 2020

Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more.

The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses.

I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.

Instant Arẹ̀wà Hair
United States
9 months using the app
Edited November 15, 2019

We have used this app for a few months now and can truly say that this app is brilliant. Highly recommend it!! You can track the status of all your orders directly in one place!! The dashboard is BRILLANT you can filter your orders by order number, status of delivery, date etc. Before we were using Oberlo and AliExpress which was getting tedious!! I would also like to say a special thanks to Matt for his support and OUTSTANDING service. He was very professional, quick and very responsive in dealing with our queries and questions in a timely manner!!

GiftBoxLondon
United Kingdom
9 months using the app
June 7, 2019

The support team has been very responsive in making sure our coding has been working properly so we can best provide info back to our customers.

Blix Electric Bikes
United States
9 months using the app
August 4, 2022

I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!

NutriVita
United States
9 months using the app
September 17, 2025

The usability of this app is amazing! So far we have had very minimal issues, and the issues I have had, the staff have been SUPER helpful! 100% recommend to use Tracktor!!

Chesko
Australia
4 months using the app
May 11, 2020

Works perfectly and the support was excellent, everything was set up and running correctly within a few hours of me installing the app

Vetelli
United States
8 months using the app
November 11, 2020

The built a custom integration for me so I could use this with Peoplevox. Went above and beyond and the turn around time was like 48 hours. More app developers should model themselves after Tracktor's work ethic.

Aquarium Co-Op
United States
7 months using the app
April 16, 2021

Tracktor is the best app for shipment tracking! Very easy to setup and use and our customers love the visibility. Any page formatting issues and the team at Tracktor is quick to respond and fix - thanks Matt!

StyleMeGHD
United States
7 months using the app
March 26, 2018

GREAT APP IT FEELS SO MODERN. MY CUSTOMERS ARE TELLING ME THAT THEY REALLY APPRECIATE ME USING TRACKTOR.

Wavy Merch
Canada
7 months using the app