Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Add real-time package tracking and order status to your store

4.8 of 5 stars(502 reviews)

Real-time Order Lookup

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Critical Insights

Visualize where your orders are in real-time, and see helpful stats like the number of days it takes packages to reach your customers


About Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Track orders in real-time
  • Real-time package lookup integration with over 800 carriers across the globe
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • Royal Mail,
  • 800+other carriers

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Free

Free

  • First 10 orders each month are completely free

  • Unlimited lookups and shipments per order

  • Branded tracking page on your domain

Starter

$14.99/month

  • For stores with up to 250 orders per month

  • Custom order statuses

Professional

$29.99/month

  • For stores with up to 500 orders per month

  • Customizable map styles

  • Email notifications

Business

$99.99/month

Additional plans available for larger stores with more orders

  • For stores with up to 2,000 orders per month

  • Analytics & reporting to monitor all of your packages

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 502 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

Bloo Glasses

I used the live chat option to contact the support team for the app and they literally answered in seconds, requested access to implement a styling change I wanted and made the change all in a matter of a couple of minutes. Very impressed with the customer service! I also use their Coin app which is awesome. Recommend!

Anthelem

The assistance was excellent. The helped me with all my concerns and even took control to resolve the issue

Pockets On My Dress

So far, so good! I needed help with support right off the bat & they responded & fixed the issue immediately.