Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Add real-time package tracking and order status to your store

4.8 of 5 stars(483 reviews)

Real-time Order Lookup

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Critical Insights

Visualize where your orders are in real-time, and see helpful stats like the number of days it takes packages to reach your customers


About Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Track orders in real-time
  • Real-time package lookup integration with over 800 carriers across the globe
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • Royal Mail,
  • 800+other carriers

Media gallery

Support

Free

Free

  • First 10 orders each month are completely free

  • Unlimited lookups and shipments per order

  • Branded tracking page on your domain

Starter

$14.99/month

  • For stores with up to 250 orders per month

  • Custom order statuses

Professional

$29.99/month

  • For stores with up to 500 orders per month

  • Customizable map styles

  • Email notifications

Business

$99.99/month

Additional plans available for larger stores with more orders

  • For stores with up to 2,000 orders per month

  • Analytics & reporting to monitor all of your packages

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 483 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

MyJoah

I usually never leave reviews on Shopify apps, but I just had to with this app.
Not only their feature is amazing but also their customer service is on point!
They respond very quickly and try to help as much as they can.
One of the best customer service I've had.

3sprouts.ca

Tracktor recognizes so many carriers which is what we needed to ensure customers were getting correct tracking information. Plus fantastic customer service.

iChargerPod

I really appreciate Matt and all the support he gave me. I reached out to him for help with setting up and he quickly responded and got me on track. Thank you so much!