Orders and shipping | Customer support
Tracktor

Tracktor

by ShopPad Inc.

Let shoppers track their orders in real-time from your store

4.8 of 5 stars(286 reviews)
Free plan available. Additional charges may apply.
Add app

Real-time Data

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Customer Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Seamless Integration

Tracktor blends into your store to match your theme and is 100% responsive for desktop, mobile and tablet devices

About Tracktor

Overview

Professional-grade order status & package tracking that's integrated with all major carriers Real-time order status information in a beautifully integrated experience Customers can view their order status from your store without an account Every major retailer has order tracking built into their stores and now you can too! Increase customer satisfaction while simultaneously decreasing your support costs with Tracktor.

Features

  • Real-time integration with over 500 package carriers across the globe so your customers can see where their package is in real-time
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Seamlessly blends into your store to match your brand
  • Responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Works with hundreds of carriers across the globe

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 10am to 6pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • Royal Mail,
  • 500+ other carriers

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options
Free

Free

  • Completely free for your first 5 orders each month

Starter

$14.99/month

  • For stores with up to 50 orders per month

  • Unlimited lookups

Professional

$29.99/month

  • For stores with up to 100 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

Business

$99.99/month

High volume plans available for stores with 1,000+ orders

  • For stores with up to 1,000 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

  • Premium data sources

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
 Based on 286 reviews

  • 5 of 5 stars
    91% of ratings are 5 stars
    (261)
  • 4 of 5 stars
    6% of ratings are 4 stars
    (16)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (6)
View all 286 reviews

Most recent reviews

MeNene Store

Rating
5 of 5 stars
Posted
November 11, 2018

Beautiful app, easy to use and easy for the customer to understand!

Very good customer care from the app developers!! Super recommended!!

A Gilded Leaf

Rating
5 of 5 stars
Posted
November 02, 2018

Great customer service and a great experience so far. I had a little trouble updating a status and they fixed it right away.

Skilly Bolevard

Rating
5 of 5 stars
Posted
November 02, 2018

I had a great experience with this App. Supporting team were good and helpful. They helped finish the setup within no time. I highly appreciate the performance they did.

View all reviews