Orders and shipping | Customer support
Tracktor

Tracktor

by ShopPad Inc.

Add real-time order tracking and status lookup to your store

4.8 of 5 stars(331 reviews)
Free plan available. Additional charges may apply.
Add app

Real-time Order Lookup

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Customer Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Seamless Integration

Tracktor blends into your store to match your theme and is 100% responsive for desktop, mobile and tablet devices

About Tracktor

Overview

Professional-grade order status & package tracking that's integrated with all of the major carriers! Every major retailer has order tracking built into their stores and now you can too. Increase customer satisfaction while simultaneously decreasing your support costs with Tracktor.

Features

  • Real-time order lookup integration with over 800 package carriers across the globe so your customers can track orders in real-time
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrate with hundreds of carriers across the globe

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 10am to 6pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • Royal Mail,
  • 800+other carriers

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options
Free

Free

  • Completely free for your first 5 orders each month

Starter

$14.99/month

  • For stores with up to 50 orders per month

  • Unlimited lookups

Professional

$29.99/month

  • For stores with up to 100 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

Business

$99.99/month

High volume plans available for stores with 1,000+ orders

  • For stores with up to 1,000 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

  • Premium data sources

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
 Based on 331 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
    (305)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (16)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (6)
View all 331 reviews

Most recent reviews

mytmworld

Rating
5 of 5 stars
Last edited
January 22, 2019

This is the best app for tracking order. Supper easy to use and amazing customer service. Definitely recommend!

Natural Lice Products

Rating
1 of 5 stars
Posted
January 21, 2019

Constant harassment through email during the small trial

once your past the 5 orders of the trial everyone gets turned off until you upgrade ... just that was enough for me to not try any further

Fads

Rating
5 of 5 stars
Posted
January 19, 2019

This is an amazing app! It allows my customers to track their items and the customer support is amazing! They truly care about the qualify of the app's performance and check in regularly to make sure it is doing great!

View all reviews