Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Track orders in real time and branded customer order lookup

4.8 of 5 stars(589 reviews)

Track Your Orders in Real Time

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Critical Insights

Visualize where your orders are in real-time, and see helpful stats like the number of days it takes packages to reach your customers


About Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Track orders in real-time
  • Real-time package lookup integration with over 800 carriers across the globe
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • 800+other carriers

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Basic

$5.99/month

$0.05 per order

  • On-site Tracking Page

  • Unlimited lookups

  • Delivery notifications

Professional

$14.99/month

$0.04 per order

  • On-site Tracking Page

  • Unlimited lookups

  • Delivery notifications

  • Custom branding

Premium

$44.99/month

$0.02 per order

  • On-site Tracking Page

  • Unlimited lookups

  • Delivery notifications

  • Custom branding

  • Custom order statuses

Enterprise

$119.99/month

$0.015 per order

  • On-site Tracking Page

  • Unlimited lookups

  • Delivery notifications

  • Custom branding

  • Premium data sources

  • Onboarding services

  • Dedicated support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

BLËRN

the previous version was so beautiful but the new version is ugly, give us the old one, guys.this one's a real amateur.

Developer reply

May 25, 2020

Hello Joemy,

We have not made any changes to the way your Tracktor page is displayed.

Our team is always happy to assist with styling questions. Please reach out to contact@theshoppad.com if you would like us to help you make any adjustments.

-Annette (Director of Customer Success)

TrouvTou

Good app for track your packing . Best customer service by far, they help to install everything in your store

JerseyBird

This app is awesome. However, make sure to set up your carrier mapping if you fulfill order with carriers that are not supported by shopify! I had to call them to set mine up and Matt was able to help me out big time. Definitely would recommend this app after researching and testing out all the major tracking apps on the shopify store!