Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to convert third-party apps and websites into multiple languages, enhancing the international shopping experience. It's praised for its integration with DeepL, ensuring superior translation quality. Merchants appreciate the automatic content checking and currency conversion features. The 24/7 customer support is noted for its responsiveness and assistance with setup issues. Some merchants reported compatibility with their Shopify themes.

July 24, 2022

I downloaded this app, and right away I was assigned to a great support person named Amber. She helped me set up exactly what I needed. top tier service!

eatmeplz
United States
30 days using the app
August 23, 2022

Super app, nem at navigere og effektiv til oversættelsesformål. Super god kundeservice også, de hjælper altid med at løse problemerne hurtigt.

Sanzi Beauty
Denmark
30 days using the app
September 8, 2022

Transcy automates all the translations on your store and really is just a huge help! Amazing customer support that's always on deck to help you with any task!

Gadget Planet
United States
30 days using the app
November 30, 2022

Awesome support, Mr. John helped me setup the whole thing in a few min and was very kind and helpful. App already looks amazing!

PockyDokyo
Saudi Arabia
30 days using the app
OneCommerce.io replied December 1, 2022

Hi there,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

October 4, 2021

The best support and applications ! I can recommend it, they helped me with the setup. Feel free to download the app, it's great

Decoraq
Czechia
30 days using the app
OneCommerce.io replied October 5, 2021

Hi Aleš,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

February 1, 2021

I started this app but in starting it was not too accurate but later the customer service was awesome and they assisted me till my satisfaction.
Very Happy with there support and friendly acceptance.

IIKHWA
United Arab Emirates
30 days using the app
OneCommerce.io replied February 1, 2021

Hi there,

I'm Harvey from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Harvey
Transcy - Translate Language and Convert Currency

April 20, 2022

L'application est tres utile , le service client est toujours attentif , ils m'ont aider a obtenir le resultat voulu

FAVIANNA
Hungary
30 days using the app
OneCommerce.io replied April 26, 2022

Hi Nazim,

This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

December 6, 2021

One of the best App I have ever used for store translation. The support teams are very professional. Solved my problem in a very short time. Thanks again for your best supports.

Amotarget
Türkiye
30 days using the app
OneCommerce.io replied December 6, 2021

Hi Seyfettin,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

January 3, 2022

Despite the fact I wasn't able to translate every single thing via transcy, the support was very fast and helpful. They managed to resolve all my issues in a matter of minutes.

BeeWood
Slovakia
30 days using the app
OneCommerce.io replied January 4, 2022

Hi Tomáš,

I'm Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Jonathan
Transcy - Translate Language and Convert Currency

September 9, 2022

Very good application, I had installation problems and customer service was responsive and helped me step by step

Drin'Pet
France
30 days using the app