Reviews (5,702)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its comprehensive features and superior performance. It translates all 3rd party apps, improving the international shopping experience. The intuitive UI/UX is seamlessly integrated into the Shopify backend. It offers superior translation with DeepL integration and an automatic content checking feature. The customer service is exceptional, with a responsive team available 24/7. Additional features include a currency converter and customizable options. Merchants praise its accurate translations and the support team's ability to quickly resolve technical issues.

August 12, 2022

J'ai beaucoup apprécié la disponibilité directe des membres de l'équipe. Leur savoir faire et leur gentillesse. Une application à recommander!!! :D 10/10

calli-skin
Belgium
About 6 hours using the app
October 4, 2022

I was looking for an app to translate also checkout. I'm still in the try-out period but so far it looks very promising. Amber from customer support was very helpful and did all she could to help me get everything in working order.

zoazoa
Greece
About 6 hours using the app
OneCommerce.io replied October 5, 2022

Hi Dimitrios,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce

November 25, 2022

great app, and great customer service, so many features and functions that meets our needs, not easy to find the right way to set them, fortunately, there is live chat, which help us a lot.

UNITEK
Hong Kong SAR
About 6 hours using the app
OneCommerce.io replied November 28, 2022

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

April 12, 2022

A very simple and easy to use app with all you need for translation. It also has an amazing support team in case you need something extra.

Madeira Optics
Portugal
About 6 hours using the app
OneCommerce.io replied April 16, 2022

Hi Vadim,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

Edited January 25, 2023

Thank You Cassie for help , I a very happyy with app its truly work and its very easy!

IrenFaber
Ukraine
About 5 hours using the app
OneCommerce.io replied January 30, 2023

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

October 21, 2022

L'application est super génial , je le re commanderai aux autres client, j'ai été satisfait de l'équipe sur gentil et à l'écoute

MADELEINE Accessoires Bijoux
France
About 5 hours using the app
OneCommerce.io replied October 24, 2022

Hi Madeleine,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

March 2, 2022

Used the app to translate my website. Had a couple problems with the translation but support has been really helpful and took care of all problems

Hunter & Luna
Canada
About 5 hours using the app
OneCommerce.io replied March 5, 2022

Hi Simon,

This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

February 28, 2023

This translation program has been very useful and has helped my international business grow further. The customer service is very patient, helping me solve the problem and providing installation support, thank you very much for the help of the customer service lady, thank you!

COBIZI
Hong Kong SAR
About 5 hours using the app
OneCommerce.io replied February 28, 2023

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

January 22, 2023

Great app and really helpful staff. Implemented the app within the same day and was able to get really accurate translations.

Tuk Tuk Mart
United Kingdom
About 5 hours using the app
OneCommerce.io replied January 27, 2023

Hi Harvey,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

October 16, 2022

Good application. Very easy to use. User-friendly interface. Excellent et accessible customer service !!!

ArtisTile Ceramic
Canada
About 5 hours using the app
OneCommerce.io replied October 18, 2022

Hi there,

Here's Scott from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Scott
Transcy by OneCommerce