Transcy: AI Language Translate , 5,664 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this translation app for its rich features and user-friendly interface. It's praised for translating all 3rd party apps, integrating with DeepL for superior translation quality, and automatic content checking for efficient updates. The app is also appreciated for its ability to optimize stores for other currencies and languages, and its customizable features that blend well with websites. Merchants commend the accurate automatic translations and the exceptional, responsive customer service that assists with customization and problem-solving.
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I want to embed it into the footers and fix the position, please tell me how to achieve it? You have to distinguish between primary and secondary, in a store, goods are always the protagonist, and as a translation and currency switching plug-in is only a supporting role, you go to see the mainstream website, most of them are placed in the fixed and unimportant position of the footers, you have to provide the best choice scheme and high-level customization scheme, so that your products can sell better
Hi Luke,
I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us.
In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website?
Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.
Best Regards
Jane
Transcy - Translate Language and Convert Currency
Beware, in the Shopify store it shows a FREE PLAN for 1 language but when downloaded and getting started it shows 3 options, none of them are free. False advertising.
Hi Kevin,
This is Marry and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Marry
Transcy - Translate Language and Convert Currency
Pricing is very misleading. A free plan is only available to new customers. I was looking forward to this app considering I only needed 1 currency converter and 1 language converter so I thought the free plan was perfect to realize I couldn't select it. Disappointing
Hi Alexis,
This is Kelly and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Kelly
Transcy - Translate Language and Convert Currency
It says only language is free but when you download and install the app it says free plan is not available. That is a waste of my time you don't advertise what you don't offer that not a honest business
Hi there,
This is Kaylin and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Kaylin
Transcy - Translate Language and Convert Currency
App page is a little misleading. Says there is a free version, but it's only for stores under 60 days old and with less than 5 orders. No issue with the developers wanting to charge for their hard work, but if you're looking for a free appm this isn't it.
Hi Michael,
This is Justin and we're deeply sorry for your unexpected experience with our app
In relation to your main concern about Free plan, we have Free plan, however please be advised that we offer a Free plan for stores that are created in more than 60 days and have no more than 5 orders in the hopes of helping them in the early stages. For your case, we are deeply sorry for making you confused because the information about Free plan is not clear enough, however hope you sympathize for us, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team is checking on this to avoid misleading in the future
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Justin
Transcy - Translate Language and Convert Currency
The free part is a lie which you won't figure out before you have installed it and given your data to them.
Hi Tommy,
This is Emily and we sincerely apologize for this inconvenience causing to your experience
In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Emily
Transcy - Translate Language and Convert Currency
Offre gratuite non valable si la boutique est ouverte depuis plus de 60 jours. Aucune informations concernant cette condition, obligé de payé ! Je ne recommande pas
Hi Kevin,
This is Ruby and we sincerely apologize for this inconvenience causing to your experience
In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Ruby
Transcy by OneCommerce
I have not yet used this app in a production environment, but in auditing a number of translation apps, Transcy feels the most intuitive, and is able to auto-translate everything we need. Annie with their support team was very knowledgeable and helped me through a few hiccups as well! Thanks Annie!
Hi Olivia,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
The app very easy to use. I was able to translate multiple pages in less than 30 seconds. The service was excellent. As soon as I installed,Customer service representative ( Dante) contacted me and helped me setup the app non the website for translation. Great service.
Hi Daniel,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
i am very satisfied with the app , there were some questions regarding the use of it but the support help me perfectly
Hi Robin,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce