Reviews (3,603)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

April 25, 2023

Anya helped answer my questions about tracking numbers to improve my customer satisfaction. This platform has been seamlessly integrated into my store and I love the products so far!

Altaira Boutique LLC
United States
8 months using the app
ShopSocial, Inc. replied April 25, 2023

Hi, Altaira Boutique LLC

Anya really is a rockstar! Thank you so much for your kind words! We'll make sure to pass along the compliments to her. Please don't hesitate to reach out to our 24/7 support team again!

October 24, 2023

Dave was amazing! I just started using Tiktok Shop and have had issues on the tiktok side, Dave was extremely helpful and literally walked me thru step by step! Would highly recommend using Trendsi!

Diversely You Boutique
United States
8 months using the app
ShopSocial, Inc. replied October 27, 2023

Hello Diversely You Boutique,

That's awesome to hear! 💥 Dave sounds like a true TikTok Shop expert, guiding you every step of the way. Thanks for sharing your positive experience! We're thrilled to have you on board with Trendsi! 🚀

January 5, 2022

Gretle was so amazing in assisting me with the questions i needed answered! Her outstanding customer serivce is beyond superior! I love the help i received. It was very detailed to the point. I love that they are 24/7 customer serivce.

Designfaithcollective
United States
8 months using the app
ShopSocial, Inc. replied January 10, 2022

Hi Designfaithcollective,

Your kind review certainly made our day and we'll be sure to pass along the compliments to Gretle. User experience is VERY important to us, so we are so happy to hear that the set up was easy. Please contact us again for any questions, we are available 24/7! 💛

Edited October 30, 2023

Chette, you're the best! Thank you for your time, patience, and knowledge in walking me through setting up my TikTok Shop. You made it super easy by adding screenshots for me to use. Thanks for your help, the issue was fixed in minutes!

I received another great assistance today from Dave. Fast response and answered my question swiftly. Thank you!

Another excellent customer service and fast response from Anya. Thank you very much for helping me out.

Prompt and awesome customer service response. Thank you Mary for being very helpful with responding to my question. Looking forward to doing more business with Trendsi!

Loulou Boutique
United States
8 months using the app
ShopSocial, Inc. replied May 2, 2023

Hi Loulou Boutique,

Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that Mary provided you with prompt and awesome customer service. At Trendsi, we strive to provide the highest level of service and we are delighted that we have met your expectations. We appreciate your business and we look forward to serving you again in the future. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Thank you again for your patronage and we wish you a wonderful day ahead! ❤️

August 13, 2023

Excellent customer service!!! They answered my questions instantly in a very professional and friendly way. I am very satisfied.

Shapewear Parlor
United States
8 months using the app
ShopSocial, Inc. replied August 15, 2023

HI Shapewear Parlor,

Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help! ❤️

October 4, 2021

I was confused how the app worked but after reaching out to Trendsi, the customer service rep was a big help with explaining everything.

Versatile Boutique
United States
8 months using the app
ShopSocial, Inc. replied October 5, 2021

Hi Versatile Boutique,

Thanks a lot for your review and this means a lot to us. We are very happy that we could help and we encourage you to reach out to our 24/7 customer support for any questions or feedback.

April 13, 2023

allan is Very helpful, he helped me out fast, and he was Understanding, I love this app and the customer service

leolanda2121
United States
8 months using the app
ShopSocial, Inc. replied April 14, 2023

Hi, leolanda2121

Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to him. Thank you for the kind review!

October 8, 2021

Trendsi is the most supportive dropping shipping company out! I've always felt skeptical about using drop shipping for my store because you just never know what the quality of the items truly are and how long shipping times are. Trendsi takes pride in making sure that store owners are confident in selling their products by making sure items are true to size and ship out between 5-10 business days or EARLIER! Name another company who does that?? I think my absolute favorite part is the 24/7 customer service. Gretel was patient and answered any questions I had with my orders. She made me feel confident that my order is fine and offered to answer any questions I had about Trendsi! Also, I absolutely love that Trendsi has a Facebook group so we’re able to connect with other business owners who are on the same path! Hannah is absolutely amazing and I love her sample live videos! Trendsi is amazing and I'm so thankful that I found this platform! 10/10 highly recommend!

Devine Dolls Boutique
United States
8 months using the app
ShopSocial, Inc. replied October 21, 2021

Hi Divine Dolls Boutique,

Thank you so much for your support! Starting a business is not easy and we hope to make the process as easy as possible in order for you to focus on the fun parts of it. Please don't hesitate to reach out again if you need more help.

April 30, 2022

Haven't physically sold anything from Trendsi yet, but the customer service is phenomenal!
Ms. Lee was very helpful in finding my issue dealing with shipping. She gave off a friendly vibe throughout the entire process and she responded very quickly with a few possible solutions to fix my problem.

Soft & Luscious
United States
8 months using the app
ShopSocial, Inc. replied May 3, 2022

Hi, Soft & Luscious

We agree with you, Lee is a gem! We are so happy to hear that you are enjoying our app and support from the CS team. Please do not hesitate to reach out again if you need help! 💛

June 15, 2023

I'm so impressed by the customer service and the great products. Gretle helped me so quickly and she her personality was so dope... I would whole heartedly recommend Trendsi..... Great company great products and great customer service....

EG3BEATS MERCH
United States
8 months using the app
ShopSocial, Inc. replied June 15, 2023

Hi, EG3BEATS MERCH

Your review means a lot to us and lets us know we’re on the right track! Thank you so much and please continue to reach out to our team for any questions or help needed. 💛