Reviews (3,638)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

Edited September 2, 2023

Fantastic Customer Service I recently contacted Customer Service by chat and was connected with Lorie, who was extremely helpful. Answered all my questions with patience and truly seemed to want to help.

I contacted support again since I am new to this I had questions and Mary was able to help me understand the process. She was very helpful and polite. Thank you Mary!

Third time is a charm when I contacted support with a question on a recent order and was able to connect with Gretle who was extremely helpful. They were super nice and I felt they were truly concerned about my customers order and wanted to help, After a brief hold Gretle was back in the chat with me to update me on the status of the order. Thanks for your help It was appreciated. Loving Trendsi right now.

Pajama Monkey
United States
8 months using the app
ShopSocial, Inc. replied April 20, 2023

Hi, Pajama Monkey

We are so happy to hear that Lorie was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!

October 20, 2023

Thank you ALLAN for your help today!! You answered my questions quickly and very easy to talk with!

The Plucky Bulldog
United States
8 months using the app
ShopSocial, Inc. replied October 24, 2023

Hello The Plucky Bulldog,

Hey there! 🌟 Thank you so much for your kind words! We're thrilled to hear that ALLAN provided you with quick and easy answers. If you have any more questions, don't hesitate to reach out. We're here to help! 💪

April 25, 2023

Anya helped answer my questions about tracking numbers to improve my customer satisfaction. This platform has been seamlessly integrated into my store and I love the products so far!

Altaira Boutique LLC
United States
8 months using the app
ShopSocial, Inc. replied April 25, 2023

Hi, Altaira Boutique LLC

Anya really is a rockstar! Thank you so much for your kind words! We'll make sure to pass along the compliments to her. Please don't hesitate to reach out to our 24/7 support team again!

January 5, 2022

Gretle was so amazing in assisting me with the questions i needed answered! Her outstanding customer serivce is beyond superior! I love the help i received. It was very detailed to the point. I love that they are 24/7 customer serivce.

Designfaithcollective
United States
8 months using the app
ShopSocial, Inc. replied January 10, 2022

Hi Designfaithcollective,

Your kind review certainly made our day and we'll be sure to pass along the compliments to Gretle. User experience is VERY important to us, so we are so happy to hear that the set up was easy. Please contact us again for any questions, we are available 24/7! 💛

Edited October 30, 2023

Chette, you're the best! Thank you for your time, patience, and knowledge in walking me through setting up my TikTok Shop. You made it super easy by adding screenshots for me to use. Thanks for your help, the issue was fixed in minutes!

I received another great assistance today from Dave. Fast response and answered my question swiftly. Thank you!

Another excellent customer service and fast response from Anya. Thank you very much for helping me out.

Prompt and awesome customer service response. Thank you Mary for being very helpful with responding to my question. Looking forward to doing more business with Trendsi!

Loulou Boutique
United States
8 months using the app
ShopSocial, Inc. replied May 2, 2023

Hi Loulou Boutique,

Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that Mary provided you with prompt and awesome customer service. At Trendsi, we strive to provide the highest level of service and we are delighted that we have met your expectations. We appreciate your business and we look forward to serving you again in the future. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help. Thank you again for your patronage and we wish you a wonderful day ahead! ❤️

August 13, 2023

Excellent customer service!!! They answered my questions instantly in a very professional and friendly way. I am very satisfied.

Shapewear Parlor
United States
8 months using the app
ShopSocial, Inc. replied August 15, 2023

HI Shapewear Parlor,

Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help! ❤️

October 4, 2021

I was confused how the app worked but after reaching out to Trendsi, the customer service rep was a big help with explaining everything.

Versatile Boutique
United States
8 months using the app
ShopSocial, Inc. replied October 5, 2021

Hi Versatile Boutique,

Thanks a lot for your review and this means a lot to us. We are very happy that we could help and we encourage you to reach out to our 24/7 customer support for any questions or feedback.

October 24, 2023

Dave was amazing! I just started using Tiktok Shop and have had issues on the tiktok side, Dave was extremely helpful and literally walked me thru step by step! Would highly recommend using Trendsi!

Diversely You Boutique
United States
8 months using the app
ShopSocial, Inc. replied October 27, 2023

Hello Diversely You Boutique,

That's awesome to hear! 💥 Dave sounds like a true TikTok Shop expert, guiding you every step of the way. Thanks for sharing your positive experience! We're thrilled to have you on board with Trendsi! 🚀

April 13, 2023

allan is Very helpful, he helped me out fast, and he was Understanding, I love this app and the customer service

leolanda2121
United States
8 months using the app
ShopSocial, Inc. replied April 14, 2023

Hi, leolanda2121

Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to him. Thank you for the kind review!

November 19, 2023

Czar is the best, I appreciated the time she took with me in a postivite way.

AMP'S LATEST FASHION
United States
8 months using the app
ShopSocial, Inc. replied November 21, 2023

Hi AMP'S LATEST FASHION,

Absolutely thrilled to hear that you had a positive experience with Czar! 🌟 We're lucky to have her on our team. If you ever need assistance again, feel free to reach out. Cheers to smooth sailing ahead! 🚀