Reviews (3,638)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

June 13, 2022

Great customer service! Charmaine was amazing. Love the selection of products and availability. The team listens well and strives to be great.

Prickly Polkadot Boutique
United States
8 months using the app
ShopSocial, Inc. replied June 19, 2022

Hi, Prickly Polkadot Boutique

We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.

May 18, 2022

Gretle was extremely helpful and fixed the issue I was having with my system. This person was very knowledgeable and able to identify the problem quickly. Thank you!

White Wolf Clothing Company
United States
8 months using the app
ShopSocial, Inc. replied May 22, 2022

Hi, White Wolf Clothing Company

We are thrilled that you loved your experience. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please reach out again for any help needed!

Edited September 16, 2022

Trendsi es una buena app para cualquier catalogo de ropa en linea, y un buen sistema que te ayudan en cualquier pregunta o queja me asistio "Chette" Asta el momento si funciona bien, pero estaria mejor si ofrecieran envios Internacionales para clientes en diferentes regiones y embalaje o paquete con tu propio LOGO.

Fashion Lenza
United States
8 months using the app
ShopSocial, Inc. replied September 25, 2022

Hi, Fashion Lenza

Thank you for leaving us a review and we are so glad that you find our team helpful. Please continue to reach out for any help needed. We are available to assist you 24/7!

November 4, 2022

Sherwin was a great help . Patient and understanding.He sat on the phone with me going in depth and led me along the way.

Monets Closet
United States
8 months using the app
ShopSocial, Inc. replied November 21, 2022

Hi, Monets Closet

Thank you for your review! We are glad to be able to help, it is our mission to provide you with the best service and user experience. Feel free to reach out if you have any questions or feedback.

March 23, 2023

I had a wonderful customer service experience with Gretle. She was very helpful and address all my concerns.

Honey & Wildfires
United States
8 months using the app
ShopSocial, Inc. replied March 25, 2023

Hi, Honey & Wildfires

Thank you for taking the time to leave us with such terrific feedback. We really want to make things as easy as possible for online sellers, so we're glad that we've been helpful so far. Please don't hesitate to reach out with any questions again!

June 27, 2023

Gretle was awesome. Straight to the point and very informative!!! I wish customer service everywhere was as great as they offer customers!

Clothes Doors
United States
8 months using the app
ShopSocial, Inc. replied June 27, 2023

Hi, Clothes Doors

Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.

Edited May 19, 2023

AWESOME CUSTOMER SERVICE!! Anya was such a pleasure!! She was quick to answer all my questions and make sure I had the information I needed. In today's world of HORRID customer service, Anya put the sunshine in my day! :)

WHIMSICALIA
United States
8 months using the app
ShopSocial, Inc. replied October 23, 2022

Hi, WHIMSICALIA

Your review made our day. Gretle is indeed a rockstar, we are glad she was able to help you and we will make sure to pass along the compliments to her. Please don't hesitate to reach out again anytime. 💛

June 3, 2023

Had some questions about importing items to my shopify store and got immediate response on customer service chat from "Chette" and she answered all my questions and let me know what I needed to do.

Jenks Trading Co
United States
8 months using the app
ShopSocial, Inc. replied June 3, 2023

Hi, Jenks Trading Co.

Exceptional customer service is very important to us and we are glad Chette was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!

Edited September 25, 2021

The service was very efficient and quick. They helped me setup my account with ease and explained all the steps. Jaylene was very helpful and walked me through the steps of shipping and ordering. Thanks Jaylene, you're wonderful. Jaylene is wonderful to work with. She's provides great tips and guidance. Gretle is very helpful and provided support on trendsi support.

Pumpkinpy Apparel
Trinidad & Tobago
8 months using the app
ShopSocial, Inc. replied August 26, 2021

Hi Pumpkinpy Apparel,

Thank you for your review! We're glad that we could help you get started, and we're excited to be a part of your business journey. Feel free to reach out with any questions or feedback.

April 7, 2022

I love that this app is simple and easy to use. I've been able to transport items to my shopify store with now problem.
Customer service is great! I was in contact with a HUMAN! which is a big plus for me!
Also, I recv'd my sample order of 2 pairs of jeans and they fit PERFECTLY! I'm new to this app so I'm hoping this great experience continues! I would recommend giving it a try to anyone!

ShopHoneyBee-U
United States
8 months using the app
ShopSocial, Inc. replied April 14, 2022

HI, ShopHoneyBee-U

We LOVE your review! Trendsi's mission also include innovating and constant improvements to make sure every request is heard and as a young company, it might take time but we want you to know that we're definitely listening! If you have any more questions, please reach out to our customer service and we will gladly assist you utmost! 💛