Reviews (3,638)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

May 26, 2022

I love the customer support, each rep is very nice however we are having a major issue with the pickup location being correct in the system. We have spent hours on with shopify support and Trendsi support and no one can figure it out. Every day we have to give all the Order numbers and have a representative manually changed the addresses. The Trendsi engineers are working on this issue. We love the clothes, quality and shipping time though!

Estornes&Boor Boutique
United States
5 months using the app
ShopSocial, Inc. replied June 2, 2022

Hi, Estornes&Boor Boutique

Exceptional customer service is very important to us and we are glad that our CS team were able to provide that to you. Thank you for the kind review!

April 5, 2023

I had a simply question and it was answered quickly! Lee answered my question and shared a link to help me fully understand what I needed. Thank you Lee!

mylilbee
United States
5 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi, mylilbee

Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out again, we're here for you 24/7.

May 23, 2022

We started using this app when we starting dropshipping and closed our brick and mortar location. Trendsi has made finding on trend inventory at a great price so much easier! Customer service is amazing, Charmaine was so helpful!

Bliss & Backroads
United States
5 months using the app
ShopSocial, Inc. replied June 2, 2022

Hi, Bliss & Backroads

Your review made our day and we are so excited to be a part of your boutique's launch! We will pass along the compliments to Charmaine and as always, we are here to see you win. Please reach out again for any help needed!

June 17, 2023

The customer service is very prompt, patient, and informative. My customer service rep, Anya, was very kind and cleared up some confusion I had regarding documentation requirements. I sincerely hope to continue working with Trendsi in the future!

Blurp Fashions
United States
5 months using the app
ShopSocial, Inc. replied June 19, 2023

Hi, Blurp Fashions

Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.

November 2, 2022

Trendsi is by far one of the best there is. Not only is everything automated with my store, but if I have questions about the inventory or the products Trendsi's customer service team is always available via chat. Gretle was so sweet and helpful. She gave me peace of mind knowing that additional products will be coming in the future.

Lukie Bean
United States
5 months using the app
ShopSocial, Inc. replied November 29, 2022

Hi, Lukie Bean

We LOVE your review, so thank you for leaving us your valuable feedback! We are so happy to hear that you are enjoying our app and the support from the CS team. Please do not hesitate to reach out again if you need help!

September 21, 2022

Angelo did a great job helping and was very quick to respond. The app is especially so nice to work with and we love working with trendsi.

KTBOUTIQUE15
United States
5 months using the app
ShopSocial, Inc. replied September 25, 2022

Hi, KTBOUTIQUE15

Your kind words certainly made our day! We always want to offer our users the best service and user experience. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you, we'll make sure to pass along the compliments to Angelo! 💛

August 29, 2023

Have had this app for about 4 months now and so far I love it. I had just a general question about one of my orders and the chat box made getting the answer very easy. Mia helped me, she responded within seconds and was very friendly and helpful!

Olive-Street
United States
5 months using the app
ShopSocial, Inc. replied August 31, 2023

Hi Olive-Street,

Thank you for your positive feedback! We're thrilled to hear that you've been enjoying the app and that Mia provided you with quick and friendly assistance. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help! ❤️

Edited October 5, 2021

Trendsi is such a wonderful dropshipping company and they have so many products! They have wonderful customer service, and their FREE app is also very easy to use. I chatted with Angelo and he was very quick and helpful in answering my questions. Very happy with Trendsi!

Sincerely Chic
United States
5 months using the app
ShopSocial, Inc. replied September 5, 2021

Hi Sincerely Chic,

Thank you so much for your review! It is our mission to help online sellers grow their business, and we look forward to offering you even better services. Please let us know if you need help with anything.

March 2, 2023

Great and quick customer service when needed. Gretle was really helpful and answered my question. The quality of the products were great as I ordered for myself to test them out.

The Quirky Wardrobe
United States
5 months using the app
ShopSocial, Inc. replied April 6, 2023

Hi, The Quirky Wardrobe

Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help!

April 16, 2023

Huge Kudos to "MARY" for the best customer service! Hands down, the best! Solved my issue in a matter of minutes! Shes an absolute peach!

Applewhite Avenue
United States
5 months using the app
ShopSocial, Inc. replied April 17, 2023

Hi, Applewhite Avenue

We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.