Reviews (3,604)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

July 12, 2024

Thank you Anya for being available so late at night and answer all my questions. Your patience was sooooooo appreciated!!

Tank Tops For You™
United States
4 months using the app
ShopSocial, Inc. replied July 15, 2024

Hi Tank Tops For You™

Thank you so much! I'm glad I could help and your appreciation means a lot. It was a pleasure answering your questions! 🌟

August 19, 2024

I'm really impressed with Trendsi! The selection is fantastic, and the customer support is outstanding. Anya & Dave are particularly exceptional, always providing quick and knowledgeable assistance. Excellent service all around!

LavateroO
Germany
2 days using the app
ShopSocial, Inc. replied August 21, 2024

Hello, LavateroO

Thank you so much for the fantastic 5-star review! 🌟 We’re delighted to hear that you’re impressed with Trendsi’s selection and that our customer support team, especially Anya & Dave, have been exceptional in assisting you. We’ll be sure to pass along your kind words to them. Providing excellent service is what we strive for, so it’s great to know we’re hitting the mark. If you need anything else, we’re always here to help!

September 13, 2024

Harold was great! He was able to answer all my questions, and I appreciate his honesty. Thank you Harold!

KalinaKelly
United States
1 day using the app
ShopSocial, Inc. replied September 18, 2024

Hi KalinaKelly,

Thank you so much for your kind words! We’re thrilled to hear that Harold was able to assist you and answer all your questions. We truly value honesty and transparency in our service.

I’ll make sure to pass along your appreciation to Harold. If you have any more questions or need further assistance, feel free to reach out!

July 31, 2024

The customer service lady was amazing and the integration seems flawless so far!

Grace Monroe Boutique
United States
10 days using the app
ShopSocial, Inc. replied August 4, 2024

Hi Grace Monroe Boutique,

Thank you so much for your fantastic feedback! 🌟 We're thrilled to hear that our customer service was amazing and that the integration seems flawless so far. Your satisfaction is our top priority, and we're so glad to have you with us. Thanks for choosing Trendsi! 🙌✨

Edited July 18, 2024

I am starting DS first time and Its very Easy to add product to your store. They support is also very good. I have talked with Lorie and got all my doubts cleared.

Seasonal Vibes
United States
14 days using the app
ShopSocial, Inc. replied July 12, 2024

Thank you for the glowing review. ❤️ If you have questions, our amazing customer support team is ready to assist 24/7! 😎

October 10, 2024

The team’s professionalism and willingness to go the extra mile really stood out to me. It's rare to find such a dedicated customer service team, and I'm truly impressed by their commitment to ensuring customer satisfaction. Thanks again for the excellent service!
thanks to Chette for clarifying all my queries.

Royale
Australia
About 2 hours using the app
ShopSocial, Inc. replied October 11, 2024

Hi Royale,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team’s professionalism and dedication made such a positive impression on you. Chette will be delighted to know that her efforts to clarify your queries were appreciated.

We’re committed to ensuring customer satisfaction, and it’s great to know that we’re meeting that goal. If you have any more questions or need further assistance, please don’t hesitate to reach out.

Edited August 28, 2024

Product selection, order support and dropshipping are solid.

Too often, however, I sell an item from their stock that was showing 1 available only to be notified later they don't have it. Support pretty much just says "Oh well, get over it".

With their app, there's no way to set a Safety Stock or otherwise counter the inventory inaccuracy. Their app has few useful config options and locks you out of doing anything for inventory in Shopify.

In general, they don't have any tech support for their app. The support team gives it their best shot but they're reading off a script.

I can't keep selling items that aren't in stock, so I'm moving on.

Maison de Modes
United States
9 months using the app
ShopSocial, Inc. replied June 28, 2024

Hello Maison de Modes,

Thanks for your feedback! We're glad you like our product selection and dropshipping. We're sorry for the inventory sync issues you're facing. We understand how crucial this is and are working hard to fix it. Your support details are helpful, and we're prioritizing this with our technical team. We'll keep you updated and ensure a smoother experience moving forward. Thanks for your patience!

August 24, 2024

easy to import product and very good support

Snap Seasons
United States
18 days using the app
ShopSocial, Inc. replied August 28, 2024

Hi Snap Seasons,

Thank you for your feedback! 🎉 We’re thrilled to hear that you found importing products easy and that our support team has been very helpful. It’s fantastic to know that everything is running smoothly for you. If you need any more assistance or have questions in the future, don’t hesitate to reach out. We’re here to help and make your experience as seamless as possible!

July 13, 2024

Harold is great in helping me with everything that I need help with.
So a big fat 5 star s given :)

Fantastico Fashion
Netherlands
16 days using the app
ShopSocial, Inc. replied July 15, 2024

Hello Fantastico Fashion,

Thanks so much! We're thrilled to hear you're happy with the help you recieved. Five stars made our day! 🌟💖

August 15, 2024

Harold was very helpful resolving my issue. Good service

Diva Flair Creations
United States
3 months using the app
ShopSocial, Inc. replied August 20, 2024

Hello, Diva Flair Creations

Thank you for the kind words and for leaving a 4-star review! 🌟 We’re happy to hear that Harold was able to help resolve your issue. We’re always striving for excellence, so if there’s anything we could do to turn this into a 5-star experience, please let us know. Your feedback is really valuable to us!