Reviews (3,486)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide selection of trendy name brands and seamless Shopify integration, which simplifies inventory and order management. Features like 24/7 customer service, filtering for US-shipped items, and sample purchasing are particularly valued. The app is noted for its quick order processing and shipping, enhancing customer satisfaction. Exceptional support, with staff members like Joel, Harold, and Chette often praised, significantly improves the merchant experience. Merchants find the app valuable for e-commerce and dropshipping due to its robust features, effective support, and quality product offerings.

March 31, 2023

Allan Helped me resolved an issue I had with inventory. Thank you sir

Forever Fashion
United States
3 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi, Forever Fashion

We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!

March 24, 2023

I had an issue with adding product. Trendsi said i needed to add the app however shopify said app was already installed. Karen helped me resolve this issue within seconds it felt like. 10/10 for customer service.

Carter's Closet
United States
3 months using the app
ShopSocial, Inc. replied March 25, 2023

Hi, Carter's Closet

Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.

May 4, 2023

Chette with Trendsi was incredibly helpful when I had questions about an order. Thank you again! You're awesome.

CoastalEmp
United States
3 months using the app
ShopSocial, Inc. replied May 4, 2023

Hi, CoastalEmp

Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.

May 28, 2023

Sunday inquiry is very quick response and helpful, Thanks to Allan he is very professional. I love the Trendsi system. Highly recommended.

Lilvav
Norway
3 months using the app
ShopSocial, Inc. replied May 28, 2023

Hi, Lilvav

Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!

April 23, 2023

Lorie was super helpfull, she answered all my quesions, and gave me some good advices to improve my store and create more confident with my customers, thank you

Trendifies
United States
3 months using the app
ShopSocial, Inc. replied April 23, 2023

Hi, Trendifies

Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.

May 20, 2022

Lorie was a very big help to me when I needed help with a question. Very helpful and timely! I would recommend this app to others.

Angelic Beautyful Cosmetics
United States
3 months using the app
ShopSocial, Inc. replied May 22, 2022

Hi, Angelic Beautyful Cosmetics

I will make sure to pass your kind words to Lorie. This always puts a smile on her face! We are beyond happy to be a part of your business. Please reach out again for any help needed! 💙

January 5, 2023

Trendsi's customer service is the best service I have ever seen. Thanks to Angelo for solving my issues quick and on time.

silkwayusa
United States
3 months using the app
ShopSocial, Inc. replied January 19, 2023

Hi, silkwayusa

Thank you so much! We will be sure to pass on the compliment to our Angelo. Feel free to reach out again should you need anything.

March 5, 2023

Raymart - was amazing! He was very knowledgeable and patient with all of my questions. He relieved my confusion. Thank you!!

GRAPHICA + N
United States
3 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi, GRAPHICA + N

Here at Trendsi, we strive to provide the best customer service! We will make sure to pass along the compliments to Raymart and please do not hesitate to reach out again anytime you need help.

September 27, 2023

Czar was amazing help. I had so many questions and she was so kind and patient. I love the variety and that they have something for everyone. Number 1 choose for my store supplier!! Thank you so much Czar, you're a rockstar when it comes to customer service! And I have been in customer service for 30 years!! Dave was also so so helpful and I actually know how to use my computer even more lol... Thanks Dave!!!

Blue Dragonfly Boho Trends
United States
2 months using the app
ShopSocial, Inc. replied September 29, 2023

Hello Blue Dragonfly Boho Trends,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Czar and Dave. We're always here to help and provide the best service possible. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your support and look forward to serving you again! ❤️

June 12, 2023

Full recommended, responsive customer service and has a such great app on app store as well. Best of the Best.
Gretie

Puerto Rico's Pour la Mode
United States
3 months using the app
ShopSocial, Inc. replied June 12, 2023

Hi, Puerto Rico's Pour la Mode

Thank you for your review and we are glad that Gretle was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.