Reviews (3,636)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.
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I like the options for USA brands and the quality checks they perform. I do think that there is room to improve, but its a young company, so its expected for there to be kinks to work out.
I have chatted with customer service several times, today it was Gretle, and as always she was quick with her response and help to clarify a few things for me.
Hi, The Strawberry Finch
We are so happy to hear that Gretle was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!
Chette has been very helpful knowledgeable and supportive. Thoughtful and patient in handling my questions. Thanks for your help
Hi,
Exceptional customer service is very important to us and we are glad Chette was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
Probably will be leaving Trendsi. This is a dropshipping company using dropshipping to receive their items and with this process I can't give my customers what I promise. I take pride in servicing my customers in the time I promised them and Trendsi can't do this for my company.
Also, there is little diversity with their models. One African American model, One Asian model, haven't seen any Latina models and a host of caucasian models. This is very difficult to allow my customers to know who I am and who I represent. I love diversity and would rather a company that takes pride in it as well. Trendsi does not. I emailed them regarding this and their response was their models are in rotation. Makes zero sense. I do love their merchandise but their shipping and diversity issues out-weighs everything else. I truly hope they fix these issues.
I love this app! Customer support is quick to respond. Lee helped me with some inventory questions and followed up after I lost my connection with the chat. Thank you Trendsi and Lee!
Hi, Edgy Mermaid
Your kind words certainly made our day! We always want to offer our users the best service and user experience. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you! 💛
I currently use 2 separate dropshipping services but Trendsi is by far the best! I love the quality of clothing, the ease of use, the stock photos and the customer service. I worked with a representative today by the name of Gretle and she was able to get my issue solved in record time. I would highly recommend using this company for dropshipping.
Hello!
We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!
May was so helpful. I accidently placed order before I was finished and she was able to cancel my order right away. Highly recommend this company. The app on my phone crashes often but on my desktop it is amazing.
Hi Foxy Lou's Boutique,
Thank you so much for this feedback! Your input on our app is definitely a concern we want to look more into. We will be in touch to get more details. Thank you!
Nice app. And excellent support from Czar! Any chance a bulk import function will be added any time soon? Plus, I would like to see Trendsi offer to ship to more countries in the near future. And a more robust collection of elegant evening dresses would be great! Good work guys...
Thank your for helping me, I found the best fashion supplier and products source, Allan help me a lot so thank you again
Hello BEAUTY COSMOTICS SHOP
You're welcome! We're glad to hear that you found a reliable fashion supplier and product source with Trendsi. It's great to hear that Allan was able to help you as well. If you have any more questions or need further assistance, feel free to ask. Good luck with your fashion endeavors! ❤️
Best addition I made to my store! Whenever I need help locating shipping times the response is very fast. Hazel helped me locate my order within minutes. Don't hesitate to download this drop shipping app! I made sales so much faster then I did buying my products and shipping them myself. Everything is handled for you and you can personalize your invoice so it looks like you shipped the orders yourself!
Hi, nailedmoms
Thank you so much for your amazing review! We are so glad that Hazel was able to help you - she is a gem! Please continue to reach out to our 24/7 CS team for any questions!
I had a question about Trensi and Raymart was quick to answer and give me the information I needed.
Hi, LakeAveCollection
Thanks for your review. It's our pleasure to help online boutique owners like you start and grow. We will always be your trusted partner and can't wait to help you score more sales.