Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

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App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Reviews

1.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 16% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 66% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 48 reviews

taptwo-shop

Location Austria

Wenn man versucht, das Widget zur Website hinzuzufügen, passiert nichts ... darüber bin ich sehr enttäuscht

Developer reply

August 18, 2022

Hello taptwo-shop

Thank you for getting in touch and letting us know about your experience.

We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.

Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.

Kind Regards
Jen - Trustpilot

GoodFoodDelivered

Location United Kingdom
Time spent using app About 1 year

App update doesn't work - we are paying customers, with app which is not working. Not able to edit trustboxes. Needs fixing ASAP - not happy at all.

Developer reply

August 18, 2022

Hello GoodFoodDelivered

Thank you for getting in touch and letting us know about your experience.

We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.

Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.

Kind Regards
Jen - Trustpilot

Viperspace

Location Denmark
Time spent using app 10 minutes

Does not work - widget function takes me to my front page. Nothing happends. So there is nothing to use the app for.

Developer reply

August 18, 2022

Hello Viperspace

Thank you for getting in touch and letting us know about your experience.

We want to reassure you that this is something that we are aware of; and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.

Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.

Kind Regards
Jen - Trustpilot

Throne Boss Australia

Location Australia
Time spent using app About 1 year

Trustpilot reviews are valuable for my business, but don't get sucked in, unless you're willing to pay $200+ per month (paid 12 months upfront) just to be able to have YOUR reviews from YOUR customers showing on YOUR website. Trustpilot is a trusted source of reviews and they've helped my business, but they've shut down third party apps from showing YOUR customer reviews on YOUR site. It's easy to collect reviews with Trustpilot but I'd recommend Google reviews so you can show them on your site as you need. For a business that generates social proof, they really should deal better with their customers.

Developer reply

August 8, 2022

Hi Throne Boss Australia,

Thank you for taking the time to review us.

We're glad to hear that your business is getting the recognition that it deserves through Trustpilot.

Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions.

Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free

As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com.

It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews.

You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines

We hope to see your business continuously grow through the power of reviews.

If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

BLN PRINT

Location Germany
Time spent using app 9 months

Poor Support and buggy App. The widget is not editable, since the customize function doesn't work. Since days I don't get any support on my issue. Very dissapointed - Trusted Shops is probably the better option.

Developer reply

July 27, 2022

Hello BLN PRINT

Thank you for getting in touch with us and giving us your feedback.

We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet.

We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance.

Kind Regards
Jen - Trustpilot

Hemmavid

Location Sweden
Time spent using app About 2 hours

Wow, this app is not worth the upgrade. The upgrade should be free if anything. I can't belive this is live on the Shopify Appstore like this.

Developer reply

July 22, 2022

Hello Hemmavid,

Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible.

We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free

We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Kind Regards
Jen - Trustpilot

Black Star Gift Shop

Location United States
Time spent using app 20 days

This app is a traditional SaaS enterprise software they will trap you in a yea long contract that is super expensive. There is no way to cancel the contract either I dont even think Trust Piliot should be allowed to be in the Shopify App ecosystem because the billing set up is so different than the other apps. No trial period, no cancelation policy- a complete TRAP!

Developer reply

July 22, 2022

Hello Black Star Gift Shop

Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you.

It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial.

We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form

https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Kind Regards
Jen - Trustpilot

Bathroom Store Ireland

Location Ireland
Time spent using app Over 1 year

I used this app for 12 months, we signed a subscription that cost 330 euros a month, the conversion rate from trust pilot was less than 1%, in our service we had account manager that didn't give us enough support to get it better. now they are trying to force us in another 12 months contract because we didn't give 30 days notice period canceling it stay away!

Developer reply

June 20, 2022

Hi Bathroom Store Ireland.

Thank you for contacting us.

We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist.

We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new

Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist.

Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on support@trustpilot.com. You can also check out our support centre on support.trustpilot.com

Kind regards,
Kerry-Trustpilot

Ashton and Barrow

Location United Kingdom
Time spent using app 3 months

What is going on?? Nobody can log in, rendering the app and integrations useless. This needs to be sorted NOW.

Developer reply

April 27, 2022

Hi Ashton and Barrow,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a very useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Exersci

Location United Kingdom
Time spent using app 5 minutes

Similar to other people... Username + pass word don't go together but can log in directly. Also tried to sign up for the new app and didn't work

Developer reply

April 27, 2022

Hi Exersci,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

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