Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

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App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Reviews

1.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 16% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 66% of ratings are 1 stars

Filter and sort reviews

6 reviews

UP & DESK

Location France
Time spent using app About 1 year

Très utile mais pas optimisée. Je me connecte à Trustpilot via Google, je n'ai donc pas créé de compte via Trustpilot. Résultat, sur shopify, je n'arrive pas à me connecter à Trustpilot car je ne peux pas passer par Google. Le serpent qui se mord la queue...

Developer reply

February 3, 2022

Hi UP & DESK,

Thank you for sharing your feedback with us! When creating a Trustpilot account, you have to provide an email address, even if you later choose to use your Google account to log in. To gain access, select "Forgot your password" and enter the email address associated with your Trustpilot account. You will be able to use the email address and the new password to connect to Trustpilot via Shopify.

If you need additional help, we recommend that you reach out to our Support team here: https://support.trustpilot.com/hc/en-us/requests/new.

Thank you,
The Trustpilot Team

Hej UP & DESK,

Tack för att du delar din feedback med oss! När du skapar ett Trustpilot-konto måste du ange en e-postadress, även om du senare väljer att använda ditt Google-konto för att logga in. För att komma åt, välj "Glömt ditt lösenord" och ange e-postadressen som är kopplad till ditt Trustpilot-konto. Du kommer att kunna använda e-postadressen och det nya lösenordet för att ansluta till Trustpilot via Shopify.

Om du behöver ytterligare hjälp rekommenderar vi att du kontaktar vårt supportteam här: https://support.trustpilot.com/hc/en-us/requests/new.

Tack,
The Trustpilot Team

Nauti By Nature

Location United Kingdom
Time spent using app 6 months

I find it really clunky when you have the free version. As a very small business any of the paid options are out of my league. I really just want a simple review app that is integrated into the Shopify page. This isn’t it. It’s entirely separate to the website with two small widgets which are not customisable and don’t fit into my page style. Also, unless I send a link, no one ever send a review. The email option does not seem to work at all….if they are ever sent then people just ignore them.

Developer reply

January 25, 2022

Hi Nauti By Nature,

Thanks for sharing this feedback with us. Your comments on the price point and functionality of the app integration are something that we really appreciate. Whilst we can make immediate changes to the product and our price points we can feed think information back to our product and development teams to ensure that some thought around the challenges you are facing is considered for future iterations.

Thanks
Trustpilot Team

Junic

Location Italy
Time spent using app About 22 hours

pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere.

Developer reply

January 10, 2022

Hi Junic, thanks for sharing this with us. We're sorry to hear that you are unable to log in - please contact our support team by using this form - https://support.trustpilot.com/hc/en-us/requests/new.

Thanks
Trustpilot Team

Wolwereld

Location Belgium
Time spent using app Over 1 year

It worked just find with the Simple theme but doesn't seems to work with the new Dawn 2.0 theme anymore. I am unable to drag and drop any of the Trustpilot boxes to the landing page.

Developer reply

January 10, 2022

Hi Wolwereld, thank you for sharing this with us. We really appreciate feedback in all it's forms - our teams are continuously making updates to our integrations. Whilst we can say when this issue will be fixed we can let you know that we have passed this on to the product team for review.

Thanks
Trustpilot Team

CAMUS COGNAC

Location France
Time spent using app Over 1 year

poorly designed UI, weak support, worst multi language management ever (for templates, invitations setup), several glitch, not user friendly, bad synch, not even the option to custom colours to match brand look & feel => disappointed. Not awful but considering the price of the app/service shall do much better.

Developer reply

December 9, 2021

Hi Camus Cognac,

Thank you for taking the time to share this feedback with us and others using the Shopify integration. We see feedback as an important driver of change here at Trustpilot and value all input be that negative or positive. We are constantly making improvements to our integration and are currently working to improve features such as language options. If you would like to share more information with us about your support experience and user experience whilst using the app please do so by sending us a DM on Twitter - @TrustieSupport.

Thank you,
The Trustpilot Team

Meg Rivers Artisan Bakery

Location United Kingdom
Time spent using app About 1 year

Having used Trustpilot for the past 15 months and gathered over 1600 reviews, the review platform is fine but pretty basic for the price - all the value is in the Trustpilot brand which in our experience doesn't matter as much to our customers as Trustpilot claim that it does. The Shopify integration doesn't include the features that trust pilot account managers and sales staff use to attempt to justify the ridiculous price tag.
eg their split testing (optimizer) feature won't work with the Shopify integration. This makes it really hard to quickly prove if this expensive review service is actually making a difference. Support is painfully slow and account managers just ignore you if you ask them difficult questions. Once they had our money they didn't contact us again until they wanted more money. Stick with the free version, or a lower-cost review platform if your customers just want reviews

Developer reply

August 26, 2021

Thank you for taking the time to write this review. We're sorry you've had a bad experience and will apply your feedback to give you a better one. We will pass this along to your Account Manager.