Reviews (189)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost revenue, notably with reports of significant earnings increases shortly after implementation. It's praised for reducing cart abandonment and increasing sales conversions through personalized SMS messages. The app features AI-driven conversational SMS, real-time analytics, and complies with SMS regulations, making it both powerful and reliable. Merchants appreciate the quick setup, customizable platform, and the exceptional customer support noted for its responsiveness and helpfulness.

November 15, 2023

Support was amazing they answered me right away looking forward to using this app

Nativeboyztv
United States
9 months using the app
TxtCart replied November 17, 2023

Thank you for the kind words and your enthusiasm for SMS!

- TxtCart Support

February 29, 2024

Great experience, one of your team member's helped me a lot right now. Her name is Sara and l give her lots of thanks for helping me with troubles.

BlazeWizz
United States
28 days using the app
TxtCart replied March 1, 2024

Thanks so much for the valued feedback!!

- TxtCart Team

March 16, 2024

The app works really well, and the customer support is very helpful and kind! I highly recommend this app!

MLURY
United Kingdom
4 months using the app
TxtCart replied March 18, 2024

Appreciate the kind words and glad to see the massive success you're having with SMS and abandoned cart recovery :)

- TxtCart Team

April 3, 2024

very reliable it will help your business scale way faster and the customer support is very fast great app

Emporiya
United Kingdom
About 1 month using the app
TxtCart replied April 8, 2024

Thanks so much for the testimony, we greatly appreciate it and value your business.

- Sara from TxtCart

December 10, 2023

Heard about TxtCart from a friend and I have to say, while I was skeptical I am very impressed. From the quick few minute onboarding, to their support's willingness to work and help you get setup/results. And the product is very cool, automated responses from AI and real people acting as an extension of your sales team and CS. 10/10 if I could! Highly recommend to anyone looking for an effective SMS solution with top notch support.

O'Cera
Pakistan
14 days using the app
TxtCart replied December 11, 2023

Awesome to hear from you! Appreciate the kind words and love the word of mouth. Keep up the good work.

- TxtCart Team

December 5, 2023

As a user of txtCart at The Premium Way, I’m thoroughly impressed by its effectiveness in addressing cart abandonment issues. The tool’s seamless integration with our Shopify store has been a game changer. The most striking feature is the excellent communication system it offers. Unlike other tools, txtCart facilitates genuine two-way interactions, allowing us to engage directly with our customers. This personal touch has not only improved our customer service but has also significantly increased the trust and conversion for our store. Thanks once again.

The Premium Way
Australia
10 days using the app
TxtCart replied December 7, 2023

A great testimony we greatly appreciate the feedback and summary of success thus far :) Let us know if there's anything else we can do better!

- TxtCart Team

Edited June 12, 2024

15% of the lost sale if you get it back - Plus monthly subscription - Plus extra charge for AU phone number. ummmm whats left for us? NOTHING!
Clever concept. But very over priced.

Replying to your reply:
The app didnt give any other options other than saying 15% will be taken on a successful sale. You only Just emailed me with a claim i made a malicious claim. Totally ludicrous. Your prices are not clearly upfront otherwise we would not of installed it. Your aggressive manner in handling this in your email speaks for itself. Look at everyone else saying the same thing on 1 stars! Lower your rate to say 5% and then you won't get this type of review. Bye bye

Monkey Undies
Australia
8 minutes using the app
TxtCart replied June 12, 2024

Hi Team :)

We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.

It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.

We would like to confirm that we do have multiple different plans priced at different levels to service merchants of different sizes. These plans rev share scale down as you upgrade. If 15% doesn't allow for profit due to your margins, then perhaps one of our plans offering 5% does? In any event, we offer a 14-day risk FREE trial to see how the conversational SMS platform powered by TxtCart can serve you. To swiftly resolve this matter, we encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.

Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)

TxtCart Team

November 19, 2023

The checkout process was straightforward and secure, offering multiple payment options. I appreciate the transparency regarding shipping costs and delivery times, ensuring there were no surprises at the end. I had a question about my order, and their support team promptly addressed it with professionalism and courtesy. Customer service makes it a five-star Shopify tool. I highly recommend txtcart to anyone looking for a seamless and enjoyable e-commerce experience.

My Store
United States
18 days using the app
TxtCart replied November 21, 2023

Appreciate the review and look forward to continuing to build upon our working relationship!

- TxtCart Team

January 2, 2024

Was confused about the different plans but I talked to Sara on the customer support team and she was super nice and helped me with all the issues I was having. Highly recommend using this app and contacting their support team with any problems!

glareo
United States
About 2 months using the app
TxtCart replied January 3, 2024

So glad I could be of assistance! Can’t wait to help skyrocket those sales with SMS :)

- Sara from TxtCart

February 12, 2024

The customer service reps are very patient and friendly. I chatted with Sara and she helped answer my question very quickly. Well done!

DigitalsRW
United States
7 months using the app
TxtCart replied February 15, 2024

Glad to hear it! Let us know if we can be helpful to you in any other ways :)

- Sara from TxtCart