Reviews (582)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

Edited August 15, 2022

Beautifully designed emails! I encountered a problem and originally left a 1-star review and sent an email. Customer service reached out immediately and the problem was resolved right away. Amazing customer service!! Thank you so much!!

Mauve Street
United States
About 2 months using the app
Edited June 3, 2019

Callum has been fabulous support with all my questions and the results have been excellent. Highly recommended.

Feather.com.au
Australia
About 2 months using the app
September 16, 2016

Easy to install, I like the customization. Very nice! Highly recommended!

Sexyvibes Shop
Italy
About 2 months using the app
October 10, 2019

Spently has been great so far! Support, namely Callum, has been accessible just about any hour of the day. I feel like it has been worth the cost so far, especially for abandoned carts. This is a part of my site I've felt has been lacking, and Spently makes it easy and beautiful. I would definitely recommend this app to anyone that wants their emails to look more like their website and less like a standard shopify email. As a bonus I so appreciate they help to design and layout the emails with you.

Purusha People
United States
About 2 months using the app
October 14, 2020

If you want beautiful templates and a user friendly platform to edit them for your store this is the app. The support team very incredible at least my experience with them when I had an issue. They have been replying fast literally in minutes and made a great service.

GALIELLI
United States
About 2 months using the app
Edited September 22, 2021

Im waiting to see what the app actually does within my trial.Tina the support staff is amazing. She walked me thru everything on how to set this up! I am going to update my review after my trail is over to see how it performs

Modern Backroad Boutique
United States
About 2 months using the app
Edited October 29, 2024

This app used to be great but these updated usage charges are ridiculous.

ShootingTargets7
United States
About 4 years using the app
August 14, 2018

Great app! The analytics and template options are really top notch and the integration with Shopify was a breeze. Plus, we're making money! We've run into a couple minor hiccups along the way but the customer service honestly could not be any better. Definitely recommend.

Stash Tea
United States
About 2 months using the app
August 27, 2015

My customer complained that her confirmation email didn't look legit. I than sent out an example to myself and saw that she was right. I had spent over 40 hours designing and perfecting my website, only to have my first sale complain and ask for a cancellation because she didn't feel comfortable or trust my store due to the email she received looking very generic and plain. I then immediately and frantically searched for a way to improve the visual appeal of my automated email response (the customer needs to receive an email that looks professional). That's when I found this app (Spently). Within 5 minutes I had designed a beautiful email confirmation template (they have templates for any situation, ex. refund notification, order confirmation, shipping confirmation etc.) Anyways when I sent the customer an email stating that she was my first sale and that I now improved the design of the email confirmation she received, she was so happy and she trusted me and my online store again, and she said that she didn't want to cancel her order anymore. So basically if you need beautiful and professional looking email templates for your eCommerce store you cannot choose anyone other than Spently. THANK YOU SPENTLY!

Discount Rugs Usa
United States
About 2 months using the app
December 3, 2016

Great App. Makes the automatic notification emails in the shopify store much more dynamic. Love the analysis and tracking features too!

Ufloat
United States
About 2 months using the app