Reviews (582)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

December 17, 2014

Much easier to use, allows our marketing to continue seamlessly to after-sale communication. They've now expanded their templates to include most Notifications which is great. Keep it up!

Adrift Clothing
Australia
Over 3 years using the app
September 12, 2017

I looove this app, absolutely easy to use, with many options and the customer support is excellent! A must for every small business e-commerce. Good job!

Giardinoblu Jewellery Milan
Italy
Over 3 years using the app
February 28, 2018

Spently has been very helpful with my business and is always there to take my million Q/A I highly recommend you get this app for your business.

Thank You DMC Fashion Stylist

dmcfashionstylist.com

Dmc Fashion Stylist
Canada
About 2 months using the app
September 15, 2016

Just started digging into the software. I am very happy with their support team. Unlike a lot of other apps, they are actually willing to talk with you on the phone to fix any issues or answer questions.

Sunergetic
United States
About 2 months using the app
May 28, 2016

Great and useful app!

Simplistic dashboard, making your emails is fun and you can get very creative. Customer support is fast and accurate! Price is okay to begin with.

Gymskwaat
Netherlands
About 2 months using the app
September 29, 2018

It made sending out professional and eye-catching e-mail campaigns extremely easy! I would highly recommend for e-mail services!

Beyond Excelsior!
United States
About 1 month using the app
August 23, 2023

Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation.

Complete scam. Avoid at all cost.

Black Sands
United States
Over 3 years using the app
UpOrder replied August 30, 2023

We apologize for any frustration or confusion.

Your brand chose to remain on a legacy pricing plan, and the charges made were accurate based on the requirements for that plan.

We have reached out privately to address this with you and have taken action to make things right.

UpOrder has been in business for many years, and over the years, our pricing plans have changed. Each time the pricing has changed, we have made significant efforts to communicate those changes with our users. As a courtesy, we have also allowed users to continue to use our services while on legacy pricing plans, as some brands find it more financially beneficial based on their order volume.

August 5, 2018

LOVING THIS! Very quickly and easily created gorgeous emails that my customers LOVE and so do I! It helps us generate more income as a small growing business by sending out reminders to purchase and updates to customers.

Wispy Lash
United States
About 1 month using the app
June 4, 2020

Excellent app and amazing customer service! I am really glad to choose them for my Shopify store. I recommend them!!

Strong Squares
Peru
About 1 month using the app
April 12, 2019

Excellent customer service; when I had a problem they responded right away and fixed the issue immediately. The interface looks great and free feature seems plenty. I just started using this app, but it seems like it will be great!!

Naked Faire
United States
About 3 years using the app