Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its reasonable configuration options and significant impact on conversions. It operates on a Freemium model, charging per conversion, which is favored by small businesses. The app is easy to set up and customize, with a popular feature being the 'Frequently Bought Together' option. The support team is efficient, responsive, and open to feedback. Merchants have noticed an increase in average order value after setting up basic "cart add ons". The app's user-friendly layout and seamless integration with Shopify stores make it ideal for creating bundles and cart upsells. The support team is also praised for their swift conflict resolution and customization assistance.

March 27, 2024

Great service. I appreciate they took their time to walk me through set up.
We've also added quite a bit of extra revenue with the product add ons.

Riot Kayaks
United States
2 days using the app
January 18, 2024

This app started making our store money right away. I'm excited to implement what I learned on a free call today with Kavishan. I scheduled it because I knew I wasn't using the app's features to their full potential. He was super helpful and assisted me with picking the proper offers to match my buyer's behavior.

Naughty Ever After
United States
7 months using the app
Logbase replied January 19, 2024

Glad to hear that you had a positive experience with our support. We greatly appreciate you for taking the time to leave this wonderful review. Thank you very much.

March 18, 2024

Amazing app and customer service to match. Thank you!

Crystal Heaven London
United Kingdom
Over 1 year using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 8, 2024

I've installed an app on my website, and the installation was easy. The support team (Dhina & Febin) has been incredibly friendly and helpful, assisting me in customizing it to fit perfectly with my website's theme. I'm now eagerly awaiting to see the results, but I'm hopeful that it will help improve them.

Suritt
Spain
2 days using the app
Logbase replied April 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 26, 2024

Just started using this app and already love it!!! The support team really works with you. They helped me with some coding to get it just the way we like it! So cool and the price for this app was the best i could find when searching for an app that did the "Frequently bought together".

Sandbaggy
United States
2 months using the app
Logbase replied January 28, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 26, 2024

I am new to eCommerce world. I am scheduled to launch my website by the end of this week and I wanted to make sure, I have good offers to customers who visit my website. I like the ideas of Upsell &Cross Sell and so decided to try the app. At first, it seemed easy to set up, but as I was trying to figure out how to set up my products together, I was feeling overwhelmed and stressed... and so I reached out for help and arranged a Zoom meeting that is TOTALLY FREE for 30 mins! Sudhan, not only showed me how to set up UpSell and CrossSell, but also configured things that I wasn't happy about, such as thumbnail width of add-on products; he was prompt, knowledgable, and friendly.
I am extremely happy about the support that I received today. Thank you so much, Sudhan!

By YoM
United States
2 days using the app
Logbase replied February 28, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 4, 2024

Got great help from support via Zoom

Sparkfix.no
Norway
Almost 2 years using the app
Logbase replied March 5, 2024

Thank you for your generous feedback! We understand your concern and will definitely pass on this to our development team to consider for future updates. It's always our ...

February 8, 2024

Very good app! Also had a question and Febin helped me real quick to solve the problem i had. I love the quickness and efficiency of it ! Thank Youuu!

SUISUI CARE
Belgium
10 months using the app
Logbase replied February 9, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

February 2, 2024

Installed this for a client and the Upsell functionality ticks all the boxes, except that it does not display/show the total amount changing as accessories/add-on items are selected or deselected. Having the option to display a sum of the original product price and the add-on prices would make this app perfect.

The Bought Frequently Together functionality does show the total amount changing, but unfortunately all the add-ons are pre-selected.

So, neither functionality is suitable and sadly have to uninstall the app.

greenhouse-ireland
Ireland
4 months using the app
Logbase replied February 3, 2024

We apologize for any confusion in our prior discussions about the Frequently Bought Together widget. It should be feasible to incorporate a custom script from the backend to ensure that FBT items are unticked by default. We have also sent an email regarding this matter. We really hope to resolve this promptly.

April 4, 2024

perfect service! love this app

illstinct
Germany
8 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.