Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and average order values through effective upselling and cross-selling. It features timely product recommendations that enhance conversion rates and integrates smoothly, allowing for targeted offers that maintain a seamless user experience. The app is easy to set up with customizable options that suit different brand aesthetics, including specific triggers and multi-discount functionalities. Exceptional customer support, noted for its responsiveness and helpfulness, includes live chat and personalized screen sharing sessions.
Refine
-
By rating
Amazing customer client service, very fast, very kind and very useful. Sarah fixed all my issues ! The app is very easy to use and nice designed. There's so many options! Thank you
Customer support was great. Sarah answered my questions without delay and kindly. Would recommend!!!
Fantastic support from Sarah! Truly excellent app in all its functions, I hope it stays free. It helps sales a lot, there are many features for an upsell
I tried out the app and the first experience with it is amazing. It is super easy to set up everything and get it going. I face a problem with the Cart page and the support is just amazing. I rate the app as well as the support 5 out of 5 stars. Keep it up this way! :-)
Awesome, thank you so much for sharing your experience. I am more than happy to assist you further. 🤩
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Nikitha, Customer Support Advocate
support team quick response, UFE works fine and easy to use, compare to other bundle apps, we decide keep use this App
Thanks for leaving a feedback, I really appreciate that. 😊 I am always here to help you :)
In case of further support feel free to contact us through our in-app chat or write us at support@helixo.co
- Sarah, Customer Support Advocate
Very professional company and the support team is just amazing. As a beginner had some issues and they resolved all of them very efficiently.
The app is great and works very well, I did have some small issues with currency and other stuff but support was super fast and helpful
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
Very awesome app. Easy to use and customize. Will easily recommend to others, also the customer support is warm, genuine and friendly.
Thank you so much for sharing your feedback 🙏 Our entire team is ready to help merchants like you 🥰 Really appreciate your time to write the feedback!
- Sarah, Helixo 👩🦰
Excellent customer service,,, It works great,,, I appreciate the upgrade very nice hook up thank you once again,
Awesome, thank you so much for your review. I am always happy to increase your sales more 😊
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Nikitha, Customer Support Advocate
Customers take the discounted offer and remove the original triger product from cart, and you end up loosing money.
Customer support don't exist and they don't reply.
We apologize for any inconvenience you've experienced, and we appreciate your feedback.
Regarding the lack of response, please note that our support hours are from 8 am to 11 pm (IST). We do our best to respond promptly during those hours, and we're actively working on extending our support coverage.
Regarding the issue you mentioned, it appears that the problem occurred because the option 'Remove discount if trigger product is removed' was disabled It is designed to prevent situations like the one you described, and we recommend keeping it enabled to ensure the discounts are applied correctly.
We value your feedback, and we're continuously working to improve our app and support services.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu,
Customer Support Lead at Helixo