Reviews (467)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex shipping needs, improving operational efficiency and customer satisfaction. It offers customizable shipping options, including priority rates and settings for different product groups, with features like blended rates and real-time calculations. The app is noted for its reliable performance and seamless Shopify integration. Customer support is also a strong point, with staff like Molly and Brian being proactive and responsive in assisting with setup and troubleshooting.

June 19, 2020

This app looks like it does everything I need. Unfortunately, it is clunky to use in that it is constantly resyncing with my products such that it takes FOREVER to get to the point where I can assign products to Product Groups. For this reason, it's pretty useless. Additionally, the UI for choosing products is very limited. Each product has to be added individually as I cannot add all the products that have a certain price or are in a existing Shopify collection. It's like a version .9 product. So close but so far away.

Outback Western Wear
United States
Over 1 year using the app
Bambri replied June 19, 2020

This is legitimate feedback. When using our app, the app does need to wait for the product catalog 'to be still' in order to re-assign products to a different product group. If the app was to reassign products while there are other updates being made to a product it could cause conflicts, and lead towards things being permanently out of sync. There is a way around this, but it would be a significant investment of time and resources to complete: having a real-time automatic clone of the product catalog using Webhooks, but there are so potential risks with this approach, and it would force us to raise the price of the app. This review does make an important and correct point: if there is a case where you need to re-assign a product ASAP for whatever reason, and you are running some other bulk update on your catalog, you will have to wait. We will use this feedback to reconsider the feasibility of implementing what is needed to solve this problem. Perhaps it could be built as a premium feature.

October 18, 2018

I had no idea what I was doing and Brian was super helpful in helping me set up this app. I would absolutely recommend this to anyone.

Howe Well
Canada
20 days using the app
November 14, 2018

Utilizo esta app para bloquear zonas de envio y colocar precio de envio a diferentes codigos
muy buena la instalacion y video explicativo

Sacame El Jugo
Colombia
20 days using the app
May 7, 2021

This is the only shipping app I found that lets me organize 15 different categories of flat-rate shipping products with the logic I need. Shopify default shipping is very limited. If not for this app, I would have to offer free shipping on all products, which would bring my ROI way down. SacredSurreal.com

Sacred Surreal
United States
20 days using the app
March 5, 2021

The app has some limitations but serves our needs. Support are super helpful if you have questions/problems

Nkuku
United Kingdom
Over 1 year using the app
Edited March 26, 2019

Awesome app!!! Highly recommend it

S h o p n D r o p
Malaysia
19 days using the app
April 12, 2022

This app has greatly helped us to charge a separate shipping rate by product group so that we can more accurately charge shipping to our customers. There are so many customization options! Their support team is incredibly helpful and responsive. They also have a great test mode that is easy to use without making it live until you are ready to switch. We would highly recommend this app to any business looking to easily customize their shipping options!

TheVintageRugShop
United States
19 days using the app
August 31, 2019

This app has caused so many issues with our store and with our clients. It is not worth the headache. Shipping rates are never accurate and setting the app up is not worth the hassle. Maybe some people have had luck with this app before but our experience has been terrible. Definitely have lost money on sales and shipping by using this app.

Ultimate Tattoo Supply
United States
Over 1 year using the app
Edited September 3, 2019

No way to automatically assign products to groups, and randomly empties groups. Really expensive too! Switched to Bespoke Shipping, one of many apps that is half the price, unlimited, and does everything we want reliably.

Chamberlain Music
United Kingdom
Over 1 year using the app
October 18, 2017

Brian was a big help in setting up the app to do what I needed. I give them 5 stars for customer service. After testing it all the shipping rates were correct. If i could have one more category I would give it 5 stars for functionality. I know I would have to upgrade to another plan just not worth to me yet. I am tough on reviews it is difficult to get 5 stars from me.

Sit Up Doggy Treat
United States
Over 1 year using the app