Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to set up complex shipping structures based on factors like product groups, weight, and location. It's particularly useful for businesses with multiple vendors or diverse shipping needs. The app is user-friendly and includes a test mode for accuracy. It's praised for its precise shipping cost calculations, reducing cart abandonment and boosting revenue. The support team and developer are noted for their quick and helpful responses. The app can handle large catalogs and instantly update shipping rules.

January 3, 2019

The customer service is fantastic!! I received help in setting up the app even though it was during the holidays. Brian even set me up in a custom plan that fit our store better. 5 stars for this app and service.

Gambino Winery
United States
6 days using the app
November 4, 2021

This app is so easy to work with and provided a great solution for how we want to customize our shipping rates. Their documentation and tutorials are fantastic, and I am so impressed by the personalized support we received - we were even sent a custom video with screenshots that explained steps needed. Highly recommend

United States
6 days using the app
January 20, 2017

Was using this app for awhile.

Found out today that for the last few hours it was just straight up showing customers an error and preventing them them from checking out.


Moto Key Tags
United States
5 months using the app
March 5, 2019

I love the app. It works well and does what I need it to do. Wish there was a way to automatically add new products to a group.. It's a little pricer than others but does the job.

Postal Worker Tees
United States
5 months using the app
October 17, 2019

This app is a game changer for my store, THANK YOU! Amazing customer service help also! I had a few set up questions and was promptly helped :)

Blended Thread Fabrics
5 days using the app
April 9, 2019

I needed a solution to charging shipping per vendor and this app performed beautifully. Great support too helped me through. Very easy to use

Spirit of the Maker
5 days using the app
February 15, 2022

Immediate support & provided easy-to-understand instructions for my custom setup. Highly recommend!

Rhino Pickleball
United States
5 days using the app
Edited September 20, 2021

Terrible support. They literally ignores my messages!
Spending hours trying to set it up and the support is so slow when they do answer, mostly bots answers and no live chat. The app is buggy I guess those positive reviews are either paid, or for a simple policy changes. I tried applying different costs for different products. the app cant do that.

United States
4 months using the app
Bambri replied August 17, 2021

I looked up your correspondence. I can see why you thought our human support was a bot and complicated. 1) We do send an autoresponder to every email with some information on how to make the correspondence go faster. 2) You emailed at 6:00am EST, and got a reply at noon EST, which is 6 hours. It was on a Monday which is our busiest day. 3) The email reply we sent took a best guess at what your requirements were and offered a solution, I don't think we got it right, we could have asked for more clarity on what you were trying to achieve. I can see how this would come across to you as a bot.

Then I see you didn't reply to that email, having given up with the impression that our customer support wasn't worth the follow up email. I sent you an email just now asking for more clarity on your original email. We are still here to help!

July 25, 2018

Asked for help weeks ago and never even received a reply

New Zealand
4 months using the app
September 20, 2019

It took me month before I decided to commit to another app. After loosing more and more international orders because of the higher shipping prices I thought to offer them a 15$ discount if their cart reach 100$. It took a lot of research to finally find an app to do it. Since I was unsure if it will work I messaged the customer support, a few months back and a few days ago, each time I got a reply so quick I thought no one sleep there . This app offers the discount I wanted to my international customers, and also it allows to restrict the shipping of one of my collections to Canada only. Plus, I got help to install the whole thing. It works exactly as expected and I hope with time it will help to regain international customers. Thank so much Brian!!!

4 days using the app