Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and robust features that boost sales and customer engagement. Key features like automated review collection, seamless Shopify integration, and customization options are highly valued. The support team, particularly Yusuf, is praised for exceptional customer service. Standout elements include handling video and photo reviews and a Q&A feature. Merchants value the app's contribution to business growth and its cost-effectiveness.

Edited August 29, 2021

Being a free app, the customer service is really superb! From adding of codes to importing of existing reviews, the customer service would assist you within minutes! Recommend this app to anyone who are looking for an app to add reviews to your product page. Special shoutout to yusuf for the assistance.

Vantage SG
Singapore
Over 1 year using the app
Edited June 30, 2020

The app is fairly easy to use and has user friendly tools. The admin are responsive and the graphics are top notch.
Very well worth adding to your store.

It's All In The Mixx
United States
Over 1 year using the app
February 2, 2022

Excellent service. Really easy for customer to use. Sends out a request for customer to review product and easy to manage. Customer service is excellent, they helped to add widget to my new theme store.

Hostaro Tableware
Ireland
Over 1 year using the app
January 21, 2023

love this app and customer support. Yusuf responds very quickly. The app is intuitive and easy to use. Thank you

Sol E Ciel
United States
Over 1 year using the app
HelpfulCrowd replied March 15, 2023

Hello Sol E Ciel,

Thank you for your lovely review! We're thrilled to hear that you love our app and have had a positive experience with our customer support, especially with Yusuf. Our team is committed to providing prompt and helpful assistance whenever needed.

We're delighted that you find the app intuitive and easy to use, and we truly appreciate your kind words. If you ever have any questions or need further support, please don't hesitate to reach out to us. We're always here to help!

Once again, thank you for choosing HelpfulCrowd, and we wish you continued success with your business.

Warm regards,
The HelpfulCrowd Team

Edited August 10, 2020

This app is great! It simplified the process by connecting directly to my store purchases and automatically sends review request emails, follow up emails which I have the ability to customize. Special shout out to Yusef for his timely responses and fast help.

Cultro Clothing
United States
Over 1 year using the app
May 19, 2020

An app is only as good as it's support. While the app itself from its UI to UX is very functional and meets our needs - its the support that makes it really shine. And the team at Helpfulcrowd has been exceptional. We went from one e-commerce platform to another and they helped every step of the way. We can not say enough great things - especially Yusaf (attending to all our requests and needs). Thank you for being so Helpful :-) count resist...

Apex Lab
Canada
Over 1 year using the app
HelpfulCrowd replied May 20, 2020

Thank you for the awesome feedback Apex Lab. Glad you're loving our app and the support.

Be sure to check out our latest feature, Re-review, that lets you ask customers to update their review.

From everyone here at HelpfulCrowd, welcome to the family.

Edited October 11, 2020

I use this app to get feedback and reviews from my customers, currently on the free plan, but you can upgrade. I find it super easy to set up and easy to send emails to customers asking for a review.
Great app and highly suggest you get it too!
UPDATE- I was having some issues with the Widget on my website and I requested some help and I have to say they were wonderful- Anna helped me with this and fixed the issue within a couple of hours.. communication was excellent! Thankyou

prettyhomestyle
Australia
Over 1 year using the app
HelpfulCrowd replied August 3, 2019

Thank you Jodi for sharing your review with the other Shopify merchants, we really appreciate it and love your store. Such beautiful items.....

January 15, 2023

Thx HelpfulCrowd Team.

They help me handle with a questions quickly.

Thx YusuF, He is a good supporter.

SiySiy
United States
Over 1 year using the app
HelpfulCrowd replied March 15, 2023

Hello,

Thank you for your wonderful review! We're delighted to know that you've had a positive experience with the HelpfulCrowd team, and we're glad we could assist you with your questions promptly.

It's great to hear that Yusuf has been a valuable supporter for you. We take pride in providing excellent customer service, and your kind words mean a lot to us.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!

Thank you for choosing HelpfulCrowd, and we wish you continued success in your business.

Warm regards,
The HelpfulCrowd Team

January 28, 2021

Great app and customer service! I reached out for help and received the best customer service from Yusuf

Luksus Lammeskind
Denmark
Over 1 year using the app
Edited August 30, 2020

I started a few days ago, it was easy to set up and I also got quick answers when ever I needed, and some advice too. the dashboard is very friendly and easy too. Thank you so much.
Deborah
https://www.distantheal.com/

Distant Healing
Israel
Over 1 year using the app